Lillian Pham
Normandy Park
Summary
Hardworking and passionate candidate with strong organizational skills eager to secure entry-level Nursing Assistant position. Ready to help the team achieve patient satisfaction by performing essential clinical tasks through precision and compassion.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
Virginia Mason Hospital And Seattle Medical Center
Seattle, WA
08.2023 - Current
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Answered patient assistance calls, assessed needs, and offered qualified support
- Organized and replenished unit supplies to maintain team readiness for expected demands
Nursing Practitioner Shadow
Mindful Therapy Group
Seattle, WA
02.2021 - Current
- Maintained clean, neat, and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Represented organization positively and professionally while providing community with much-needed services
- Helped clients navigate social services system and access needed resources
- Offered group assistance to patients in need of support
Barista
The Bean
Buena, WA
07.2022 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista Trainer
Starbucks
Normandy Park, WA
05.2021 - 06.2022
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Learned procedures first, and instructed all team members on how to properly complete each
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Customized training strategies based on individual knowledge, experience, and strengths
Education
Bachelor of Science - Nursing
Seattle University
Seattle, WA06.2027
Bachelor of Arts - Psychology
Seattle University
Seattle, WA06.2027
Associate of Applied Science - Pre-Nursing Studies
Highline College
Seattle, WA06.2023
High School Diploma -
Renton Senior High School
Renton, WA06.2023
CNA Training -
Crystal Point CNA Training School
Federal Way, WA06.2023
Skills
- Verbal and Written Communication
- Culturally Competent Care
- Patient Engagement
- Documentation
- Clerical Support
- Positive Reinforcement Methods
- Vital signs monitoring
- Infection control standards
- Basic nursing care
- BLS Certified
Additionalinformation - References
- James D. Salazar, Nurse Practitioner, (360) 255 1177
- Dee Stroud, CNA Instructor, (206) 819 0361
Timeline
Patient Care Technician
Virginia Mason Hospital And Seattle Medical Center
08.2023 - Current
Barista
The Bean
07.2022 - 09.2024
Barista Trainer
Starbucks
05.2021 - 06.2022
Nursing Practitioner Shadow
Mindful Therapy Group
02.2021 - Current
Associate of Applied Science - Pre-Nursing Studies
Highline College
CNA Training -
Crystal Point CNA Training School
Bachelor of Science - Nursing
Seattle University
Bachelor of Arts - Psychology
Seattle University
High School Diploma -
Renton Senior High School