Lillian Quinn-Parra
Elk Grove,CA
Summary
Personable diverse administrative assistant with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
11
11
years of professional experience
Work History
Interpreter/Appointment Coordinator
UC Davis-Healthy Davis Together
Davis , CA
2021.04 - 2021.09
- Delivered translation services to patients.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Managed large volumes of daily outgoing calls while receiving incoming from patients.
Insurance Specialist
Progressive Insurance
Rancho Cordova , CA
2019.01 - 2019.03
- Documented and tracked customer account details.
- Resolved routine and complex issues by performing detailed research.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Skillfully explained coverage options to potential policyholders, answering any questions or concerns.
HR Service Advisor
Pinnacle Employee Services
Rancho Cordova , CA
2018.02 - 2018.07
- Managed 1200 employees across compensation, benefits, wellness and safety, HRIS, payroll and information and data departments to ensure optimal productivity.
- Monitored vacation accrual.
- Managed payroll and time and attendance systems.
- Supervised proper processing of garnishments, including child support and wage assignments.
Transaction Coordinator & Loan Officer Assistant
Homeowners Financial Group USA LLC
Gold River , CA
2014.07 - 2018.02
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through loan closing.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Analyzed loan files, including review of borrower's income, assets and credit, verified compliance to specific underwriting criteria and input new loans into designated software.
Jr Mortgage Loan Processor
Land Home Financial Services, Inc
Elk Grove , CA
2010.06 - 2013.11
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Responsible for verifying loan application details such as: LDP/GSA, 4506-T, VOE, VOE, credit supplements, EOI, and zip codes.
- Ordered appraisal reports
- Obtained escrow instructions and preliminary reports.
- Notified MLO of loan status and contacted borrowers throughout the loan process.
- Experience with DU/LP & Encompass
Education
Associate of Applied Science - Criminal Justice
Heald College
Rancho Cordova, CA06.2011
Associate of Arts - Criminal Justice
Heald College
Rancho Cordova06.2011
Skills
- Data Entry/Accuarcy
- Insurance Knowledge
- Payroll Experience
- Client Needs Assessment
- Customer Contact
- Experience with Mathematical Evaluation
- Bilingual in the Spanish Language
Timeline
Interpreter/Appointment Coordinator
UC Davis-Healthy Davis Together
2021.04 - 2021.09
Insurance Specialist
Progressive Insurance
2019.01 - 2019.03
HR Service Advisor
Pinnacle Employee Services
2018.02 - 2018.07
Transaction Coordinator & Loan Officer Assistant
Homeowners Financial Group USA LLC
2014.07 - 2018.02
Jr Mortgage Loan Processor
Land Home Financial Services, Inc
2010.06 - 2013.11
Associate of Applied Science - Criminal Justice
Heald College
Associate of Arts - Criminal Justice
Heald College
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