Lillian Ross
Vancourt
Summary
Dedicated team member with strong customer service skills, enhancing guest experiences through effective communication and attention to detail. Committed to fostering team collaboration and maintaining safety standards.
Overview
5
5
years of professional experience
Work History
Team Member
Jimmy Johns Sandwich Shop
Valparaiso, IN
08.2024 - 01.2025
- Assisted in maintaining cleanliness and safety standards throughout restaurant facilities.
- Learned policies and procedures to effectively address visitor inquiries and concerns.
- Engaged with guests to enhance their experience through friendly customer service interactions.
- Participated in training sessions on safety protocols and emergency response procedures.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Cashier
Coop To Coast
Austin, TX
06.2021 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained clean and organized area to enhance customer experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Balanced cash register daily, ensuring accuracy in cash handling procedures.
- Participated in training new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs
- Restocked and organized work supplies
Team Member
Brushy Creek Park
Austin, TX
05.2020 - 01.2021
- Assisted in maintaining cleanliness and safety standards throughout property.
- Preformed opening duties by setting up equipment, stocking, and coordinating with other staff.
- Collaborated with team members to ensure a welcoming environment for all guests.
- Handled, cash, card and digital transactions efficiently in a fast paced environment
- Ensured outstanding customer experience by providing friendly and efficient services.
- Adapted quickly to changing priorities during peak visitor times, ensuring smooth operations.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
GED -
Clark College
Vancouver, WASkills
- Customer service
- Positive attitude
- Following instructions
- Cash handling and POS systems
- Positive relationships and teamwork
- Workplace safety, cleanliness and optimization
- Goal setting and achievement
- Complex problem solving
- Training, mentoring and relationship building
- Conflict resolution
- Dependability and reliability
- Multitasking, flexibility, and adaptability
Timeline
Team Member
Jimmy Johns Sandwich Shop
08.2024 - 01.2025
Cashier
Coop To Coast
06.2021 - 06.2022
Team Member
Brushy Creek Park
05.2020 - 01.2021
GED -
Clark College