Lillian Smith

Collaborated with team members to provide the best possible guest experiences for up to 1000+ customers a night while ensuring their overall satisfaction, well-being, and safety.

Partnered with the creative team and management to create nightly business plans and goals that improved overall performance and crowd engagement.

Maintained a fluid work schedule with open communication, and various work duties such as position changes and handling lead responsibilities.

Developed a routine schedule that optimized overall satisfaction and well-being while ensuring timely responses to essential tasks and urgent management needs.

Enhanced office/home atmosphere by cleaning, organizing, stocking, and maintaining various other duties.

Performed daily maintenance and order to best provide attention to detail, time management, professionalism, and discretion.