Lillian Snodgrass
Hutchinson,KS
Summary
Customer-focused sales associate with experience in retail restaurant service and wireless sales. Strong in product knowledge, point-of-sale transactions, and customer issue resolution. Proven ability to deliver fast, accurate support in high-volume environments.
Overview
9
9
years of professional experience
Work History
Sales Associate
Browns Shoe fit Co
Hutchinson, Kansas
05.2023 - Current
- Assisted customers at Browns Shoe Fit Co. in selecting appropriate footwear and sizes for optimal fit.
- Fit customers with shoes and checked comfort, support, and fit.
- Provided detailed explanations of shoe features, brands, and care tips to enhance customer knowledge and satisfaction.
- Greeted customers and provided strong customer service.
- Helped customers locate specific products, answered questions, and offered product advice.
- Processed sales transactions through point-of-sale system.
- Sold products by explaining key features and proper use.
- Handled returns, exchanges, and customer concerns with professionalism.
- Resolved customer complaints professionally, ensuring positive experiences and maintaining store reputation.
- Replenished stockroom inventory and organized merchandise displays.
- Arranged new merchandise with signage and appealing displays to encourage sales and move overstock items.
- Worked with sales team members to reach group targets.
- Trained new team members on cash register operation, stock procedures, and customer service.
- Supported Browns Shoe Fit Co. team with opening and closing duties.
- Took high-quality photos for social media to showcase merchandise.
Waitress
Applebee's Grill + Bar
Hutchinson, Kansas
07.2017 - 07.2023
- Greeted guests and presented Applebee's Grill + Bar menu options.
- Took food and beverage orders and entered details into POS system.
- Delivered appetizers, entrées, and drinks to tables promptly.
- Monitored guest satisfaction and addressed concerns promptly to enhance dining experience.
- Provided excellent customer service by addressing complaints and concerns promptly.
- Collaborated with kitchen staff and bartenders to ensure timely delivery of orders.
- Assisted other wait staff during heavy customer traffic.
- Maintained clean workstation by restocking supplies and wiping down counters.
- Ensured proper food handling procedures to maintain safety standards. and kept spaces clean to support sanitation standards.
- Processed checks, payments, and cash handling accurately.
- Built rapport with regular customers through friendly interactions. with regular customers through engaging and friendly interactions.
- Performed host, server, bartender, and carryout duties across front-of-house roles, and trained team members on each position.
Sales Representative
Victra Verizon
Hutchinson, Kansas
12.2022 - 05.2023
- Sold Verizon Wireless plans and devices at Victra retail locations.
- Explained product choices, pricing, and service details to customers.
- Assisted customers with upgrades, activations, and feature changes, enhancing customer satisfaction.
- Executed sales transactions through point-of-sale systems, ensuring accurate and efficient processing.
- Kept current on Verizon promotions, accessories, and device features.
- Addressed customer concerns with effective communication, fostering positive resolutions.
- Delivered technical assistance to customers via phone and email.
- Delivered technical assistance to customers via phone and email. to customers by phone and email.
Education
High School Diploma -
Buhler High School
Buhler, KS05-2019
Skills
- Footwear consultation
- Sales processing
- POS systems management
- Stock control management
- Merchandising visuals
- Customer engagement strategies
- Service delivery excellence
- Team collaboration
- Onboarding support
- Solution-oriented thinking
- Communication proficiency
- Product insight
Timeline
Sales Associate
Browns Shoe fit Co
05.2023 - Current
Sales Representative
Victra Verizon
12.2022 - 05.2023
Waitress
Applebee's Grill + Bar
07.2017 - 07.2023
High School Diploma -
Buhler High School