Lillian Stawkowski
Lindenhurst,New York
Summary
Driven and adaptable professional with 18+ years of customer service and client-facing experience, recognized for building rapport, communicating effectively, and quickly mastering new skills and technologies. Proven ability to exceed performance goals in both remote and fast-paced team environments through strong relationship building, active listening, and persistence. Reliable, coachable, and solutions-oriented with a strong work ethic and positive, team focused mindset.
Overview
11
11
years of professional experience
Work History
Business Development Representative
PencilWrench by StoneEagle
Remote, Remote
09.2025 - Current
- Conducted high-volume outbound prospecting through cold calling and sequenced outreach campaigns to generate and qualify leads.
- Maintained accurate and organized pipeline management, activity tracking, and client records within HubSpot and later Salesforce.
- Utilized Orum dialer technology to improve outbound call efficiency and support monthly sales targets.
- Adapted to organizational, leadership and CRM transitions while maintaining strong performance, adaptability, and workflow continuity.
Business Development & Marketing Director
Huntington Jeep, Hyundai & Genesis
Huntington, NY
06.2019 - 09.2025
- Led and coached a team of six employees, consistently maintaining daily response time, outbound call, and appointment setting goals while sustaining a monthly show ratio of 65% or higher.
- Managed relationships and performance for all current and prospective third-party vendors across three rooftops.
- Optimize website performance, user experience, and SEO strategy to improve functionality visibility, and customer engagement.
- Monitored inventory levels, market trends, and sales objectives to strategically launch, adjust, or pause marketing campaigns and refine BDC initiatives.
Business Development & Inside Sales Representative
Huntington Jeep, Hyundai & Genesis
Huntington, New York
12.2015 - 09.2025
- Managed inbound leads through phone, email, chat and text communication channels to support customer engagement and sales opportunities.
- Generated appointments from prospective clients by building rapport, identifying needs, and effectively communicating dealership value.
- Created positive first impressions by providing knowledgeable, empathetic, and solution-oriented customer interactions.
- Build trust with clients while confidently addressing objections, concerns, and purchasing hesitations.
- Promoted in 2019 to Business Development/Inside Sales Manager following consistent growth in responsibilities; expanding into a Marketing Director role overseeing all three rooftops in 2020.
Business Development Representative
Atlantic Chrysler Jeep Dodge Ram
West Islip, New York
01.2015 - 12.2015
- Transitioned from restaurant management into business development, leveraging high-volume customer service experience to support appointment setting and client conversion.
- Maintained an 80% appointment-to-show conversion rate through structured follow-up, communication, and customer engagement.
- Converted inbound leads into scheduled appointments through rapport-building and needs assessment.
- Adapted quickly to multiple CRM platforms while maintaining accurate lead tracking and customer communication.
Education
Suffolk Community College
Accomplishments
- Drove consistent growth in dealership traffic, including website sessions, lead submissions, appointment volume, and showroom visits, contributing to achievement of sales and OEM performance targets.
- Successfully led a team of three managers during the COVID-19 shutdown, maintaining operational continuity and profitability through a pivot to digital retail and internet-based sales.
- Expanded the Business Development Center from 2 to 5 representatives in response to strong team performance, high appointment volume, and increased sales contribution.
- Regularly utilized outside of primary role to support operational needs and high-volume demands.
- Employee of the Month recipient with strong performance review and leadership recognition for coachability and integrity, resulting in expanded responsibilities and sustained high performance expectations.
Skills
- CRM & Sales Tools: HubSpot CRM, Salesforce, Orum, DealerSocket CRM, Eleads CRM, DealerTrack, Dealer Connect, Jive
- Sales Development: cold calling, sequencing, lead management, appointment setting, contact management
- Leadership & Operations: scheduling, interviewing, training, team building, pay plan creation
- Marketing & Business Development: email campaigns, SEO, SEM, digital banners, vendor negotiations, 20 Group reporting
- Administrative Tools: Microsoft Excel, Microsoft Word, Google Drive, Sheets, Doc, Calender
Volunteer Work
Crisis Counselor for Crisis Text Line
- Real time crisis intervention via text-based support, including de-escalation, active listening, and safety planning for individuals in acute distress.
Timeline
Business Development Representative
PencilWrench by StoneEagle
09.2025 - Current
Business Development & Marketing Director
Huntington Jeep, Hyundai & Genesis
06.2019 - 09.2025
Business Development & Inside Sales Representative
Huntington Jeep, Hyundai & Genesis
12.2015 - 09.2025
Business Development Representative
Atlantic Chrysler Jeep Dodge Ram
01.2015 - 12.2015
Suffolk Community College