Lillian Thibaut

The TeenReach Program at Planned Parenthood was created to assist in sexual education of teenagers outside of schools to ensure they were receiving healthy and accurate information. I was part of the original team in Baton Rouge which still exists today. In addition to being an educator, I managed our teams social media accounts, including Instagram and TikTok. This was especially important, as most of my time in the program was during the pandemic, so much of our work was done online. I created infographics and posts related to our monthly theme or area of education. I also advertised for, planned, and executed monthly education sessions with activities to promote student engagement.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

• Answered telephone calls promptly and appropriately handled needs.
• Worked all hours of the day.
• Collaborated with maintenance staff and resident assistants to resolve any resident issues.
• Kept track of original room keys and made new ones for residents who misplaced theirs.
• Kept track of rentable items, ensuring they were rented and returned properly.
• Effectively took and passed on messages to those in charge.