Rachel Ryan
Austin,TX
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Center Manager
Planned Parenthood of Greater Texas
03.2024 - Current
- Established and maintained effective communication with staff and clinicians to promote high quality patient care.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Hired, trained and supervised employees to maintain a team of high performers.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Spa Manager
Halina Spa + Medical Rejuvenation
10.2022 - 02.2024
Spa Coordinator
Halina Spa + Medical Rejuvenation
05.2021 - 10.2022
Client Coordinator
Halina Spa + Medical Rejuvenation
05.2020 - 05.2021
- Led a dynamic team of 20 individuals, fostering a productive environment and ensuring exceptional customer service at the spa.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Managed and organized staff training and treatment procedures.
- Sourced and managed skincare product inventory, ensuring optimal stock levels for seamless operations.
- Managed marketing strategies to boost brand awareness and engagement.
- Utilized promotions, print and digital marketing to attract new clients.
- Optimized customer experience for satisfaction and loyalty.
- Greeted spa guests warmly to create positive first impression of establishment.
- Directed and managed Key Performance Indicators (KPIs), driving performance improvements and achieving organizational goals.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
- Successfully led the conceptualization, design, and layout of an attached retail space (Lina's), optimizing the use of available square footage to create an attractive and profitable environment.
Marketing Intern
Rush Enterprises
05.2018 - 08.2018
- Sat with marketing team members as well as the Vice President to learn new tasks and determine best tactics for solving challenges.
- Wrote copy for social media posts, promotional emails, and other marketing collateral.
- Assisted in creating written, video, and image content for marketing channels.
Education
Bachelor of Fine Arts - Musical Theatre
West Virginia University
Morgantown, WV05.2020
Skills
- Effective Team Leadership
- Excellent Communication
- Schedule Management
- Customer Service
- Clinical operations
- Quality control
- Marketing and Advertising
- Event Coordination
- Conflict Mediation
- Vendor Outreach
- Goods procurement
- Social Media Management
Certification
- Basic Life Support: American Red Cross - 10/2024
Timeline
Health Center Manager
Planned Parenthood of Greater Texas
03.2024 - Current
Spa Manager
Halina Spa + Medical Rejuvenation
10.2022 - 02.2024
Spa Coordinator
Halina Spa + Medical Rejuvenation
05.2021 - 10.2022
Client Coordinator
Halina Spa + Medical Rejuvenation
05.2020 - 05.2021
Marketing Intern
Rush Enterprises
05.2018 - 08.2018
Bachelor of Fine Arts - Musical Theatre
West Virginia University
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