LILLIAN VIDAL
York,PA
Summary
Versatile and dedicated, with a proven track record at Assurant, I excel in child care consultation and customer service, blending stress management strategies with technical expertise in phone repair. My approach enhances safety, promotes professional growth, and ensures customer satisfaction, showcasing my commitment to professionalism and positive reinforcement methods.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
CHILD CARE CONSULTANT
SELF EMPLOYED
03.2017 - Current
- Monitored children's activities to verify safety and wellbeing.
- Mentored new teachers, providing support and guidance that contributed to their professional growth.
- Read stories, sang songs and facilitated creative play.
- Organized daily schedules to enhance children's involvement.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Responded to inquiries from parents and guardians.
CUSTOMER SERVICE
SELF EMPLOYED
12.2020 - 12.2023
- Resolved customer service issues with timely and professional resolutions.
- Increased client retention with exceptional customer service and timely followups.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Promoted exceptional customer service by engaging clients on sales floor.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Supported team with customer service issues, voids and returns.
- Enhanced customer service by promptly addressing inquiries and concerns.
- Enhanced company reputation by providing exceptional customer service and support.
PHONE REPAIRER
ASSURANT
11.2018 - 03.2020
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
- Maintained inventory of repair supplies and ordered parts.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Prevented potential safety hazards by adhering to strict guidelines for proper tool usage and maintenance procedures.
- Improved equipment functionality by conducting thorough diagnostics and identifying necessary repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
GED -
CUNY PREP
BRONX NY11-2009
Skills
- Child assessment techniques
- Stress management strategies
- Professionalism and ethics
- Positive reinforcement methods
Languages
Spanish
Timeline
CUSTOMER SERVICE
SELF EMPLOYED
12.2020 - 12.2023
PHONE REPAIRER
ASSURANT
11.2018 - 03.2020
CHILD CARE CONSULTANT
SELF EMPLOYED
03.2017 - Current
GED -
CUNY PREP
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