Lillian Wilcock
Denver,CO
Summary
Hardworking, enthusiastic employee with customer service experience as well as problem solving and interpersonal communication abilities. Exceptional active listener, recognized for consistently receiving positive customer feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Planet Fitness
Denver, CO
02.2024 - Current
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Handled customer inquiries in person, via telephone, or email.
- Provided information on class schedules, pricing plans, and available services.
- Processed membership applications and payments accurately and efficiently.
Server
The Canteen-tap House And Tavern
Breckenridge, CO
03.2021 - 06.2024
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
Sales Associate
Lululemon Athletica
Broomfield, CO
06.2021 - 11.2022
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed creative visual displays to showcase products and attract customers.
- Organized store layout, fixtures and visual merchandising standards.
- Maintained accurate and up-to-date inventory records.
Server
Konos Restaurant
Kailua, HI
05.2020 - 08.2020
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
Cafeteria Worker
Punahou High School
Honolulu, HI
06.2018 - 04.2020
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Assisted with inventory control of food, supplies, and equipment.
- Operated cash registers for student meal purchases.
- Ensured that all food products were stored at appropriate temperatures.
- Set up salad bars, beverage stations, condiment areas. prior to meal times.
Sales Associate
Target
Honolulu, HI
05.2018 - 11.2018
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Punahou School
Honolulu, HI05-2020
Some College (No Degree) - Nursing
Regis University
Denver, COSome College (No Degree) - Interior Design
Rocky Mountain College of Art And Design
Denver, COSkills
- Excellent Communication
- Problem-Solving
- Teamwork and Collaboration
- Interpersonal Skills
- Relationship Building
- Reliable and punctual
- Time Management
- Positive and professional
Affiliations
- Backpacking
- Fly Fishing
- Snow Sports
- Drawing/ Sketching
- Gardening
Accomplishments
- English Award (Punahou School- 2019)
- Visual Arts Award (Punahou School-2020)
Timeline
Customer Service Representative
Planet Fitness
02.2024 - Current
Sales Associate
Lululemon Athletica
06.2021 - 11.2022
Server
The Canteen-tap House And Tavern
03.2021 - 06.2024
Server
Konos Restaurant
05.2020 - 08.2020
Cafeteria Worker
Punahou High School
06.2018 - 04.2020
Sales Associate
Target
05.2018 - 11.2018
High School Diploma -
Punahou School
Some College (No Degree) - Nursing
Regis University
Some College (No Degree) - Interior Design
Rocky Mountain College of Art And Design