Lillian Willoughby
Apollo Beach,FL
Summary
Highly motivated employee adept at taking on new challenges and consistently pushing for excellence. Strong work ethic and adaptability enable seamless navigation of various tasks and responsibilities. Exceptional interpersonal skills facilitate effortless rapport and collaboration with colleagues and clients. Effective independent worker, taking ownership of tasks without constant supervision. Proven track record of quickly mastering new skills, contributing effectively in dynamic work environments.
Overview
8
8
years of professional experience
Work History
Retail Associate
Tmoblie
Brandon, FL
01.2025 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Waitress
Bubbaques-bbq
Sun City Center, FL
01.2024 - 04.2025
- Delivered top-notch service to encourage customer loyalty.
- Ensured the dining area remained clean by routinely tidying up various surfaces.
- Processed transactions involving cash, debit, and credit cards.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service Representative
Russell Cellular Verizon Wireless
Springfield,MO, MO
01.2023 - 06.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Waitress
City Cafe
Springfield, MO
08.2017 - 04.2023
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Performed routine cleaning of dining areas including chairs, tables, floors and surfaces.
- Received and fulfilled guest orders for food and beverages.
Waitress/Bartender
Papis Cocina and Cantina
Republic, MO
12.2022 - 03.2023
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Took orders for food and drinks and delivered them to guests.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Customer Service Representative
TTEC
Springfield , MO
08.2019 - 02.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Order new debit cards and checks for customers
- File a lost or stolen for cards
Education
High School Diploma -
Kickapoo High School
Springfield, MO05-2017
Skills
- Reliability
- Customer engagement
- Cash handling accuracy
- Customer service
- Listening skills
- Problem-solving
- Teamwork and collaboration
Timeline
Retail Associate
Tmoblie
01.2025 - Current
Waitress
Bubbaques-bbq
01.2024 - 04.2025
Customer Service Representative
Russell Cellular Verizon Wireless
01.2023 - 06.2023
Waitress/Bartender
Papis Cocina and Cantina
12.2022 - 03.2023
Customer Service Representative
TTEC
08.2019 - 02.2020
Waitress
City Cafe
08.2017 - 04.2023
High School Diploma -
Kickapoo High School