Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lillian Young

Bangor,Maine

Summary

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server Assistant

Governor's Restaurant And Bakery
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server

Sea Dog Brewing Company
08.2022 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Dysart's Restaurant And Pub
10.2020 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Associate - Secondary Education

Eastern Maine Community College
Bangor, ME
05.2024

High School Diploma -

Bangor High School
Bangor, ME
06.2022

Skills

  • Beverage Preparation
  • Food Delivery
  • Guest Engagement
  • Food Running
  • Table Setting
  • Safe Food Handling
  • Food Safety Understanding
  • Food Spoilage Prevention
  • High-Volume Dining
  • Food Sales and Promotion
  • Cash Handling
  • Bill Computation
  • Order Accuracy

Certification

Serve Safe Certified

Timeline

Server Assistant

Governor's Restaurant And Bakery
07.2023 - Current

Server

Sea Dog Brewing Company
08.2022 - 10.2022

Server

Dysart's Restaurant And Pub
10.2020 - 09.2022

Associate - Secondary Education

Eastern Maine Community College

High School Diploma -

Bangor High School

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Lillian Young