Lilliana Alava
Newark,NJ
Summary
Self-motivated and highly reliable University student positioned to contribute strongly to customer service operations, demanding tact, enthusiasm, and an exemplary work ethic.
Overview
5
5
years of professional experience
Work History
Human Resources Associate
Boys & Girls Club Of Newark
Newark, NJ
05.2023 - Current
- Support Human Resources by coordinating new hires' first days, ensuring accurate documentation, and maintaining records
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized
- Supported HR Manager in strategic planning sessions focused on organizational development and growth
- Improved employee satisfaction by developing and implementing new HR policies and procedures
- Updated and maintained employee attendance records
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Tracked various statistics and kept detailed records to support human resources department
- Compiled employee records from individual departments to maintain central files
Youth Development Specialist
Wakeman Boys And Girls Club
Bridgeport, CT
01.2022 - 03.2024
- Worked with children of varying ages 5-18 years old
- Plan and execute daily age-appropriate games for members, ensuring safety and organization
- Helped with homework, projects and assisted with studying methods
- Created and developed lesson plans
- Maintain a safe and secure recreational area for members
- Manage and track all recreational equipment, ensuring proper upkeep
- Report incidents/accidents to the Unit Director and complete necessary paperwork
- Assist in the distribution of lunch and snacks
- Attend staff meetings and conferences to contribute to program improvement
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor
Front Desk Attendant
Sacred Heart University
Fairfield, CT
09.2020 - 05.2021
- Warmly greet individuals entering the Pitt Center, maintaining eye contact
- Managed phone lines effectively, directing calls to appropriate departments while maintaining excellent customer service standards.
- Ensure all D1 varsity athletes, coaching staff, and building personnel swipe their ID cards upon entry
- Respond appropriately to emergencies, including contacting public safety or 911
- Direct individuals or groups to campus facilities as needed
- Conduct temperature checks for all individuals entering the building
- Routinely clean and disinfect all frequently touched surfaces, tables, doorknobs, light switches, countertops
- Wipe down all classroom surfaces at the end of each program
Camp Counselor
Life Camp
Pottersville, NJ
07.2019 - 08.2019
- Plan and supervise camper activities, ensuring a fun and safe environment
- Monitor camper safety during activities and provide guidance as needed
- Instruct and lead a variety of outdoor activities
- Organize and oversee camper projects
- Follow safety and emergency procedures diligently
- Organized special events like talent shows or theme days, creating memorable moments shared among the entire day camp community
- Coordinated outdoor excursions such as hikes and field trips
Education
Bachelor of Arts - General Studies
Sacred Heart University
Fairfield, CT05.2024
High School Diploma -
Paramus Catholic High School
Paramus, NJ06.2020
Skills
- Bilingual (English,Spanish,Portuguese)
- CPR Certified
- Strong knowledge of Microsoft Word and Excel
- Customer Relations
- Diversity awareness
- Dynamic Communicator
- Administrative Skills
Timeline
Human Resources Associate
Boys & Girls Club Of Newark
05.2023 - Current
Youth Development Specialist
Wakeman Boys And Girls Club
01.2022 - 03.2024
Front Desk Attendant
Sacred Heart University
09.2020 - 05.2021
Camp Counselor
Life Camp
07.2019 - 08.2019
Bachelor of Arts - General Studies
Sacred Heart University
High School Diploma -
Paramus Catholic High School