Lilliana Fontanilla
Sunnyvale,CA
Summary
Dynamic and detail-oriented professional with a proven track record at Jason Wong’s Optometry, excelling in patient care and insurance verification. Adept at maintaining meticulous records and fostering team collaboration, I excel in fast-paced environments, ensuring seamless operations and delivering exceptional service. Committed to enhancing patient experiences through effective communication and operational oversight.
Overview
9
9
years of professional experience
Work History
Technician/ Receptionist
Jason Wong’s Optometry
Sunnyvale , Ca
07.2020 - Current
- Scheduled patient appointments to optimize clinic workflow.
- Verified and billed insurance claims to ensure timely payments.
- Conducted accurate pre-testing of patients, recording all results meticulously.
- Created personalized prescriptions tailored to individual patient needs.
- Filed patient records and compiled complete histories for upcoming appointments.
- Prepared and maintained office and exam rooms for seamless operations.
- Collaborated with optical department to confirm patient histories and fulfill requests.
Team Member
Vitality Bowls
Cupertino, California
04.2017 - Current
- Provided high-quality service by interacting with customers during their food acquisition process
- Managed and organized all products to ensure that they were stocked throughout the day
- Ensured that open facilities and distributed food products met standardized codes
- Regularly ensured that the working and eating area maintained cleanliness
Rides Associate
California’s Great America
Santa Clara, California
07.2016 - 12.2016
- Properly operated each ride and ensured the safety of the guests
- Maintained a level of excellence and assisted with any requests made in customer encounters
- Continually maintained cleanliness within the area
- Routinely provided assistance to other rides associates in different areas of the park
Education
Some College (No Degree) - Radiological Technology
Foothill College
Los Altos, CASkills
- Patient care and support
- Insurance verification
- Record maintenance
- Verbal and written communication
- Operations oversight
- Team collaboration
- Medical billing
Timeline
Technician/ Receptionist
Jason Wong’s Optometry
07.2020 - Current
Team Member
Vitality Bowls
04.2017 - Current
Rides Associate
California’s Great America
07.2016 - 12.2016
Some College (No Degree) - Radiological Technology
Foothill College
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