Lilliana Garcia
Cranford,NJ
Summary
Customer-focused banking and business professional with experience in client relations, operations support, account management, problem resolution, and cross- functional collaboration. I am recognized and pride myself for delivering exceptional service, improving team culture, and supporting branch performance.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Associate Banker
JPMorgan Chase
12.2023 - Current
- Deliver high-level client service, account management, and transactional support.
- Work in a high volume Chase Mega Branch supporting operations for a location with over $1 Billion in customer investments and assets.
- Proficient in internal banking systems, CRM platforms, and digital tools used for transaction processing, customer account servicing, compliance checks, and documenting client interactions.
- Contribute to branch performance and CX metrics.
- Process deposits, withdrawals, loan applications, and maintain compliance.
- Support branch operations including vault management and audits.
- Resolve escalations and provide tailored financial solutions.
Cultural Champion
JPMorgan Chase
04.2024 - Current
- Plan monthly culture events, recognition programs, and team
building, increasing engagement by 30-50%. - Collaborate with other cultural champions across multiple markets to align on company updates.
- Promote an inclusive and positive workplace aligned with Chase values.
- Support leadership in employee experience strategies.
Server/Assistant Maitre D'
Ferraro's Restaurant
08.2020 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Supported FOH operations.
- Upsold premium items, increasing sales by 15-25%
- Trained and mentored staff on fine dining standards and customerservice excellence.
- Managed staff for parties of over 120 people.
Accountant Assistant
Ferraro's Restaurant
02.2023 - Current
- Assisted in preparing financial statements and reports for
management review. - Maintained accurate records of over 100 transactions each day and reconciled discrepancies promptly.
- Managed accounts receivable/ payable and financial documents.
Market Partner
Monat, Market Partner
11.2019 - 07.2020
- Drove brand visibility through social selling and education.
- Conducted market research to identify trends and inform product recommendations.
Restaurant Manager
Lidia's Cuban Kitchen
10.2017 - 06.2019
- Maintained service standards and trained, and supervised staff.
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
Education
Business
Southern New Hampshire University
01.2024 - Current
Skills
- Customer Experience
- Client Relationship Management
- Cash Handling
- Compliance
- Account Servicing
- CRM Systems
- Problem Resolution
- Team Collaboration
- Financial Accuracy
- Process Improvement
- Cross Functional Communication
- Leadership Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cultural Champion
JPMorgan Chase
04.2024 - Current
Business
Southern New Hampshire University
01.2024 - Current
Associate Banker
JPMorgan Chase
12.2023 - Current
Accountant Assistant
Ferraro's Restaurant
02.2023 - Current
Server/Assistant Maitre D'
Ferraro's Restaurant
08.2020 - Current
Market Partner
Monat, Market Partner
11.2019 - 07.2020
Restaurant Manager
Lidia's Cuban Kitchen
10.2017 - 06.2019