LILLIANA GONZALES
Albuquerque,NM
Summary
Hello! My name is Lilliana Gonzales and I’m a hardworking and passionate employee with strong organizational and team building skills! I look forward to securing this position within the company and I will do everything within my ability to go above and beyond! I look forward to this opportunity and I hope to hear a response soon! Thank you for your time!
Overview
6
6
years of professional experience
Work History
Delivery Station Associate
Amazon
Albuquerque, NM
06.2022 - Current
- Communicated customer complaints, requests, and feedback to company management for swift resolution
- Protected people and equipment from hazardous materials by using correct procedures
- Managed customer inquiries and complaints in polite and professional manner
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Fostered positive working relationships with regular customers
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Supported management team to facilitate task completion and meet performance goals.
- Investigated and resolved issues to drive better service for customers and employees.
Dasher
DoorDash
Albuquerque, NM
07.2021 - Current
- Addressed issues and resolved customer complaints to establish trust and reliability
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times
- Maintained positive relationships with customers to promote continued business opportunities
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Dishwasher
Slapfish
Albuquerque, NM
05.2019 - 02.2020
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health
- Kept work area clean, dry, and free of debris to prevent incidents and accidents
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing
- Monitored dishwashing machines for proper functioning
- Stepped into additional roles during busy times to boost coverage of important stations.
Lifeguard
West Mesa Aquatic Center
Albuquerque, NM
05.2018 - 03.2019
- Educated patrons on safety protocols and enforced safety rules
- Inspected pools and pools areas for adherence to safety protocols
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Monitored safety of guests in and around swimming pool
- Responded to patron incidents in professional and timely manner
- Provided instruction and assistance to patrons on proper use of recreational equipment
- Recorded daily activity logs and incident reports for tracking purposes
- Scanned main areas to monitor for any safety risks
- Demonstrated rescue techniques and provided first aid in emergency situations.
Education
Associate of Applied Science - Fire Science
Central New Mexico Community College
Albuquerque, NM05.2024
High School Diploma -
Freedom High School
05.2020
Skills
- Customer Satisfaction
- Teamwork and Collaboration
- Freight Expertise
- Customer Response
- Customer Needs Assessments
- Attention to Detail
- Lifting and Moving Cargo
- Basic Math Skills
- Customer Service
- Dependability and Honesty
- Time Management
- Two-Way Radio Operation
- Order Picking and Processing
- CPR Certification
- AED Certification
- Hazmat Certification
- Wildland Leadership Certification
- Basic Life Support Certification
- EMT Basic Certification
- Shipping and Receiving Experience
- Excellent oral and written communication skills
- Maintains confidentiality
- Workplace Safety
- Product Inspection
- Loss Prevention
- Process Improvement
- Shipment Processing
- Issue Resolution
- Business strategies
- Performance Improvement
- Order Fulfillment
- Courteous and Professional
- Service assistance
- Complex Problem-Solving
- Relationship Building
- Customer interaction
- Oral communication
- Decision-Making
- Flexible Schedule
Timeline
Delivery Station Associate
Amazon
06.2022 - Current
Dasher
DoorDash
07.2021 - Current
Dishwasher
Slapfish
05.2019 - 02.2020
Lifeguard
West Mesa Aquatic Center
05.2018 - 03.2019
Associate of Applied Science - Fire Science
Central New Mexico Community College
High School Diploma -
Freedom High School