Lilliana Harrison
Genesis Health Clubs
Kansas City,MO
8
years of professional experience
Customer-focused professional with experience in front desk operations, team leadership, animal care, retail, warehouse, and food service settings. Skilled in customer service, phone communication, animal care, organization, and maintaining safe, welcoming environments. Known for strong communication, attention to detail, and handling fast-paced work with a positive attitude.
Work History
Front Desk
4 Years 5 Months- Greeted and checked in every member, as well as assisted guests/ potential customers!
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Answered incoming calls and gave clear information about services and polices.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
Dog Daycare Attendant
4 Months- Supervised daily activities and playtime for groups of dogs to ensure safety and engagement.
- Implemented cleaning protocols to maintain a hygienic environment for all pets.
- Monitored dog behavior and health, promptly addressing any issues or concerns.
- Collaborated with team members to develop enrichment activities tailored to individual dogs' needs.
- Communicated effectively with pet owners regarding their dogs' progress and behaviors during visits.
Shift Lead
11 Months- Coordinated scheduling and task assignments to optimize team performance.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Assisted customers by phone and in person while using company software to manage operations.
- Before being a shift lead I was a dog handler so I monitored dog behavior and maintained a safe work environment for the dogs and the staff!
- Handled difficult customer conversations professionally, including policy and immunization issues.
Warehouse Fulfillment Associate
11 Months- Operated warehouse management systems to track inventory and optimize fulfillment processes.
- Picked and moved order items for packing and shipment.
- Scanned and counted order items to confirm order accuracy.
- Supported warehouse efficiency and accuracy in a fast paced setting.
Server
1 Year- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing orders and maintaining timely service during peak hours.
- Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance and hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
1 Year 4 Months- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted in inventory management, accurately tracking stock levels and minimizing discrepancies for efficient replenishment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma
No Degree - Psychology
Skills
Customer service
Front desk operations
Phone etiquette
Cash handling
POS systems
Team leadership
Animal handling & care
Communication
Time management
Computer skills
Organization
Warehouse operations
Food service
Multitasking
Teamwork and collaboration
Friendly
positive attitude
Problem-solving
Organizational skills
Timeline
Front Desk
Genesis Health Clubs
02.2022 - 07.2026Read More
Dog Daycare Attendant
Pete & Macs
10.2021 - 02.2022Read More
Shift Lead
On The Ball
03.2021 - 02.2022Read More
Warehouse Fulfillment Associate
Amazon
04.2020 - 03.2021Read More
Server
Side Pockets - North
04.2019 - 04.2020Read More
Sales Associate
Forever 21
11.2018 - 03.2020Read More
Platte County High School
High School Diploma
Read More
Park University
No Degree from Psychology
Read More