Lilliana Landry
Fontana,CA
Summary
Bilingual Licensed Vocational Nurse offering 27+ years of healthcare experience. Proficient in delivering exceptional clinical care, triaging conditions and supporting diverse patient needs.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Licensed Vocational Nurse
San Marcos Medical Group
Fontana, CA
03.1994 - Current
- Responded to patient requests with appropriate clinical and personal assistance.
- Improved patient well-being by offering advice on preventive health measures.
- Built meaningful relationships with patients and families for optimal care.
- Verified work of subordinates against quality guidelines.
- Observed and assessed patients to identify concerning symptoms.
- Educated patients, families and caregivers about conditions and treatments.
- Delegated patient care responsibilities to nursing assistants and student nurses.
- Administered medications and topic treatments to address patient symptoms.
- Planned and implemented patient care to treat conditions or mitigate symptoms.
- Provided basic patient care and treatment, such as administering TB skin test, glucose test, EKG, breathing treatments, taking temperature and blood pressure and dressing wounds.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
- Evaluated patient histories, complaints and current symptoms.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Reviewed patient history to verify conditions and current medications.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Took samples to complete diagnostic and routine assessment tests.
Medical Assistant/Office Manager
San Marcos Medical Group
Fontana, CA
03.1995 - 03.2017
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw computer database and physical filing systems.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Motivated, trained and disciplined employees to maximize performance.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Managed 90 employees with various personalities and from different cultures for large 25-physician practice.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Developed and maintained electronic record management systems to analyze and process data.
- Created and implemented organizational policies and procedures.
- Consulted with healthcare professionals on business decisions.
- Built relationships with physicians to create steady referral pipeline.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed policies and procedures for effective practice management.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Assisted with regulatory issues such as compliance.
- Preformed vitals on patients
- Preformed immunizations, injections, TB skin test.
- Preformed EKG, hearing, vision, urinalysis.
Education
No Degree - General Studies
Chaffey College
Rancho Cucamonga, CALVN Certificate - Nursing
West Coast School of Nursing
Ontario, CA01.2017
GED -
Chino High School
Chino, CA03.2003
Certification - Medical Assisting
San Bernardino County ROP
San Bernardino, CA06.1994
Skills
- Performance Monitoring
- Specimen Collection
- Interdisciplinary Team Collaboration
- Conditions Reporting
- Information Compiling and Auditing
- Wound Dressing
- Procedure Explanation
- Patient Charting
- Staff Supervision
- Needs Assessment
- Medication Administration
- Vital Signs Recording
- Nursing Staff Supervision
- Equipment Inspection
- Patient Observation
- Examination and Test Preparation
- Equipment Assembly
- Work Planning and Coordination
- Team Building
- Conflict Resolution
- Inventory Assessment
- First Aid and CPR
- Sterilization and Sanitation
- Management Team Support
- Medical Paperwork Processing
- Cleaning and Sanitizing
- Supply Requisition and Inventory
- Adaptable and Flexible
Certification
- Intravenous therapy and blood withdrawal certified.
- CPR/AED
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Office Manager
San Marcos Medical Group
03.1995 - 03.2017
Licensed Vocational Nurse
San Marcos Medical Group
03.1994 - Current
No Degree - General Studies
Chaffey College
LVN Certificate - Nursing
West Coast School of Nursing
GED -
Chino High School
Certification - Medical Assisting
San Bernardino County ROP