Lilliana Sewell
Seattle
Summary
Dynamic professional with experience as a Lead Busser at La Rustica Italian Restaurant and Site Director at Girls Rock Math Camp, excelling in fast-paced environments. Proven ability to enhance customer satisfaction through efficient table clearing, communication skills, and a positive attitude. Strong attention to detail and organization, fostering teamwork and maintaining high sanitation standards for a welcoming dining experience.
Overview
3
3
years of professional experience
Work History
Lead Busser
Kat Hoffman
05.2022 - 11.2024
- La Rustica Italian Restaurant
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Cashed out customers and completed transactions.
- Prepared special drinks, such as espressos, lattes, and Italian sodas.
Site Director
Jessica Wexler
05.2024 - 08.2024
- Girls Rock Math Camp
- Provided leadership and guidance to staff and volunteers through ongoing training initiatives, boosting employee retention rates.
- Provided care and emotional support to campers through camp activities and stressful moments.
- Trained new employees and counselors on our expectations, rules, and daily duties.
- Sent out emails every other day to the camper's parents/guardians to inform them on their child's wellbeing, camp activities, and what to expect their children to be doing throughout the day.
- Kept the daily schedule in check through interacting with other staff members and making sure campers were on task.
- Implemented safety protocols, maintaining a secure work environment for staff and visitors alike.
Education
Bachelor of Arts - Journalism
University of Missouri
Columbia, MO05-2028
Vashon High School
Vashon, WA06-2024
Skills
- Fast-paced environment
- Cleanliness
- Sanitation standards
- Efficient table clearing
- Positive attitude
- Dining room maintenance
Languages
Spanish
Limited Working
Timeline
Site Director
Jessica Wexler
05.2024 - 08.2024
Lead Busser
Kat Hoffman
05.2022 - 11.2024
Bachelor of Arts - Journalism
University of Missouri
Vashon High School
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