Summary
Overview
Work History
Education
Skills
Timeline
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Lilliana Cabico

Ellen
Ewa Beach,HI

Summary

Dynamic customer service professional with experience at Tony Group Auto Plex, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I efficiently handle escalated issues while maintaining professionalism. Proven ability to operate data entry tasks with precision, contributing to overall business success.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Tony Group Auto Plex
01.2005 - 09.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier/Barista

Seattles Best Coffee
04.2004 - 04.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Certificate - CNA

Leeward Community College
Pearl City, HI

Diploma -

Mililani High
Mililani Town, HI
06.2001

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Tony Group Auto Plex
01.2005 - 09.2005

Cashier/Barista

Seattles Best Coffee
04.2004 - 04.2005

Certificate - CNA

Leeward Community College

Diploma -

Mililani High

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