Lillian Lewis
Webster,TX
Summary
Reliable and motivated professional with a strong background in customer service, team leadership, and fast-paced environments, backed by dual degrees in Psychology and Business Management. Proven success working in direct care, supervisory, and administrative roles. Recognized for clear communication, problem-solving, and the ability to work well under pressure. Eager to bring a strong work ethic, people skills, and organizational strengths to a dynamic, service-oriented environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Facilitator
Hopewell
Middlefield, OH
03.2024 - 03.2025
- Encouraged and engaged residents in daily therapeutic activities, recreational groups, and skill-building sessions.
- Coordinated offsite trips and transportation logistics, ensuring timelines, safety, and client satisfaction.
- Adapted quickly to changes in plans and resident needs, demonstrating flexibility and real-time problem-solving.
- Maintained professional communication among teams, families, vendors, and clients to foster collaboration.
Behavioral Health Specialist
Ravenwood Health
Chardon, OH
10.2022 - 10.2024
- Supported client scheduling, appointment tracking, and documentation, reflecting administrative precision and attention to detail.
- Responded to client issues with calm, trauma-informed care, mirroring customer service excellence and de-escalation skills.
- Trained new staff and ensured team alignment with operational standards, similar to coordinating team readiness and logistics.
Aquatics Supervisor
City of Cuyahoga Falls
Cuyahoga Falls, OH
05.2015 - 12.2021
- Directed daily operations for over 100 seasonal staff, overseeing scheduling, payroll, and emergency readiness.
- Led inclusive swim instruction for individuals with disabilities, customizing approaches to meet client needs.
- Managed lifeguard training programs and internal reporting, utilizing Microsoft Office tools for compliance and tracking.
Assistant Swim Coach
Cuyahoga Falls City Schools
Cuyahoga Falls, OH
09.2019 - 12.2021
- Developed goal-oriented plans for team and individual growth, echoing structured itinerary development and group planning.
- Provided direct support to students navigating physical and emotional stress, reinforcing strong interpersonal skills.
Education
Bachelor of Arts - Psychology
05.2023
BBA - Business Management
05.2022
Minor: International Business
Skills
- Customer & Guest Service
- Team Collaboration & Leadership
- Verbal Communication & Active Listening
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Inventory Tracking & Equipment Management
- Crisis Management & Emotional Intelligence
- Scheduling, Time Management & Reliability
- Cleanliness & Safety Standards
Certification
Alison
Travel Agent and Consultant Training
American Heart Association
Heartsaver - First Aid CPR AED
Timeline
Program Facilitator - Hopewell
03.2024 - 03.2025
Behavioral Health Specialist - Ravenwood Health
10.2022 - 10.2024
Assistant Swim Coach - Cuyahoga Falls City Schools
09.2019 - 12.2021
Aquatics Supervisor - City of Cuyahoga Falls
05.2015 - 12.2021
Kent State University - Bachelor of Arts, Psychology
Kent State University - BBA, Business Management
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