Lillie Bowens
Gretna ,LA
Summary
Outgoing [Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies and independently handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Hardworking [Job Title] with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable customer service skills. Strive to meet every patron need, drive satisfaction and promote long-term loyalty.
Overview
19
19
years of professional experience
Work History
Assistant Manager
GPS Hospitality Partner
Atlanta, GA
10.2017 - Current
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Evaluated employee performance and developed improvement plans
Server
Creole Queen
New Orleans, LA
09.2005 - 01.2019
- Operated POS terminals to input orders, split bills and calculate totals
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
Education
High School Diploma -
Alcee Fortier Senior High School
New Orleans, LA05.2000
Skills
- Check payment processing
- Menu knowledge
- Menu memorization
- Point of Sale (POS) system operations
- Wine pairings
- Dining customer service
- Bussing expertise
- High-volume dining
- Price memorization
Timeline
Assistant Manager
GPS Hospitality Partner
10.2017 - Current
Server
Creole Queen
09.2005 - 01.2019
High School Diploma -
Alcee Fortier Senior High School