Lillie Brown
Union City,TN
Summary
Results-driven customer care representative with a focus on crisis intervention and direct support for individuals with disabilities. Proven ability to manage customer inquiries and optimize insurance processes to reduce costs and improve service outcomes.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
CVS/caremark
Union City, Tennessee
10.2025 - Current
- Processed customer orders accurately through the CVS/caremark system.
- Communicated effectively with team members to resolve customer issues.
- Assisted customers with inquiries about prescription medications and services.
- Provided accurate, valid, and complete information to customers.
- Recorded information according to insurance company requirements to maximize insurance coverage and reduce patient costs.
- Monitored status of pending authorizations from insurance companies.
Head Cashier
Lowes Home Improvment
Union City, Tennessee
10.2020 - Current
- Team collaboration using data based metrics to help improve overall accuracy of customer care.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Trained new staff on register operations and customer service protocols.
- Collaborated with management to implement promotional strategies for specialty products.
- Analyzed sales data to identify trends in customer buying habits.
- Manage over 30+ cashiers while ensuring breaks and lunches are appropriated.
Direct Support Professional
St. John's Community Services
Martin, Tennessee
11.2021 - 07.2024
- Provided daily assistance to individuals with disabilities in various settings.
- Developed and implemented personalized care plans based on individual needs.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Monitored client safety and well-being during all activities and interactions.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied individuals on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
Health Screener
Lauderdale Community Hospital
Ripley, Tennessee
05.2020 - 10.2020
- Collected and recorded patient information accurately during assessments.
- Built strong and trusting rapport with clients and loved ones.
- Collaborated with medical staff to address patient concerns and questions.
- Educated patients on health protocols and preventive measures effectively.
- Supported data entry for patient records and screening results compliance.
Education
Some College (No Degree) - Political Science And Government
University of Tennessee-Martin
Martin, TNSkills
- Order processing and insurance verification
- Customer inquiries and relationship management
- Data entry accuracy
- Medication expertise
Timeline
Customer Care Representative
CVS/caremark
10.2025 - Current
Direct Support Professional
St. John's Community Services
11.2021 - 07.2024
Head Cashier
Lowes Home Improvment
10.2020 - Current
Health Screener
Lauderdale Community Hospital
05.2020 - 10.2020
Some College (No Degree) - Political Science And Government
University of Tennessee-Martin