Lillie Dubena
North Ridgeville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Along with quickly advancing to management levels in my previous jobs, I Adapt at working effectively unsupervised and quickly mastering new skills. I carry a positive energy and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Receptionist
Dental 32
North Olmsted, Ohio
06.2024 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Customer Experience Coordinator
Marshalls
North Ridgeville, OH
03.2023 - 03.2024
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Crew Member
Dunkin Donuts & Baskin Robbins
North Olmsted, Ohio
11.2021 - 03.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Aqua Tots Trainer
Aqua Tots Swim School
Westlake , Ohio
07.2021 - 10.2021
- Adapted teaching methods according to the needs of individual learners or groups.
- Created tests, exercises and role-plays for courses to verify competency.
Manager
Robeks Fresh Juices & Smoothies
North Ridgeville, Ohio
03.2019 - 05.2021
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Coach/ Office Associate
Top Gun Cheer
Avon, Ohio
02.2015 - 06.2019
- Mentored team members in order to build confidence and foster a supportive environment.
- Communicated effectively with parents, administrators, officials, media personnel and other coaches regarding team activities or concerns.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Education
Associate of Arts - Dental Hygiene
Lorain County Community College
Elyria, OH11-2023
Skills
- Relationship Building
- Analytical Thinking
- Microsoft Word
- Time Management
- Calm Under Pressure
- Meeting leadership
- Solutions management
- Opening and closing procedures
- Customer Service
- Payroll Administration
- Staff Training
- Schedule Management
- Team Training
- Performance Evaluation
- Telephone reception
- Calendar Management
- Customer Engagement
- Money Handling
- Teamwork and Collaboration
Accomplishments
Hard working athlete with several accolades in 2 sports.
Red Cross Certified as a babysitter
Lifeguard
Management Trainee
Custom
- I have been working as either an asst coach , office assistant- and retail or food industry in a team environment since I was 14- I will be finishing up my dental hygiene program thru LCCC and I am looking to grow with the right organization in customer skills preferably office related
Timeline
Receptionist
Dental 32
06.2024 - Current
Customer Experience Coordinator
Marshalls
03.2023 - 03.2024
Crew Member
Dunkin Donuts & Baskin Robbins
11.2021 - 03.2023
Aqua Tots Trainer
Aqua Tots Swim School
07.2021 - 10.2021
Manager
Robeks Fresh Juices & Smoothies
03.2019 - 05.2021
Coach/ Office Associate
Top Gun Cheer
02.2015 - 06.2019
Associate of Arts - Dental Hygiene
Lorain County Community College
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