Lillie Mangum
West Memphis,AR
Summary
Dynamic and results-oriented professional with proven expertise in customer service and sales, honed at Southland Gaming and Racing Casino. Excelled in handling high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Skilled in team collaboration and goal-driven tasks, with a strong foundation in effective communication and organization.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Southland Gaming and Racing Casino
08.2021 - 07.2023
- Processed transactions accurately while maintaining a high level of customer service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Customer Service Representative
Sedexo
07.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Medical Assisting
Ultimate Medical Academy
Clearwater, FL07-2025
Associate of Science - Nursing
Arkansas State University
Jonesboro, AR05-2022
High School Diploma -
Academics Of West Memphis High School
West Memphis, AR05-2017
Skills
- Goal oriented
- Task prioritization
- Team collaboration
- Team support and assistance
- Reliable and responsible
- Organization
- Excellent written and verbal communication
- Goal driven
Timeline
Sales Assistant
Southland Gaming and Racing Casino
08.2021 - 07.2023
Customer Service Representative
Sedexo
07.2018 - 04.2021
BBA - Medical Assisting
Ultimate Medical Academy
Associate of Science - Nursing
Arkansas State University
High School Diploma -
Academics Of West Memphis High School
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