Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Lillie Robinson

Demotte,Indiana

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

CSR

Nitco
03.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.

Medical Receptionist

Proactive MD
03.2018 - 03.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.

CNA

Aperion Care
01.2017 - 01.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Medical Receptionist

Centers For Foot & Ankle Care
04.2017 - 04.2018
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.

Education

High School Diploma -

Culver Community High School
Culver, IN
05.2005

Skills

  • Lotus Notes
  • Report Preparation
  • Microsoft Word
  • Business Development Understanding
  • Retail Sales Customer Service
  • Microsoft Excel
  • Customer Relations
  • Staff Training
  • Active Listening
  • Sales Expertise
  • Administrative Support
  • Call Center Operations
  • Refund Processing
  • Medical Terminology Knowledge
  • Customer Service
  • Coordination
  • Documentation
  • Spreadsheets

Certification

  • Licensed CNA - Since 2008

Timeline

CSR

Nitco
03.2020 - Current

Medical Receptionist

Proactive MD
03.2018 - 03.2020

Medical Receptionist

Centers For Foot & Ankle Care
04.2017 - 04.2018

CNA

Aperion Care
01.2017 - 01.2019

High School Diploma -

Culver Community High School

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Lillie Robinson