Lillie Williams
New Day Personal Care
New Iberia,LA
38
Years of experience
Dynamic DSW Worker with proven success at New Day Personal Care, skilled in developing individualized care strategies and advocating for clients' rights. Expertise in medication monitoring and multicultural sensitivity enhances client well-being. Recognized for implementing effective support plans that promote independence and dignity in daily living activities.
Work History
1 Year 5 Months
01.2025 - Current
1 Year 5 Months
DSW Worker
New Day Personal Care | Lafayette La
01.2025 - Current
- Assisted clients with daily living activities and personal care routines.
- Maintained accurate documentation of client progress and care plans.
- Communicated effectively with team members to coordinate client services.
- Implemented safety protocols to ensure a secure environment for clients.
- Monitored client behavior and reported significant changes to the supervisory team.
- Developed individualized care strategies to enhance client well-being and independence.
- Offered crisis intervention support as needed, de-escalating situations and ensuring the well-being of all parties involved.
- Advocated for clients'' rights within various settings including educational institutions, housing providers, and social service agencies.
- Provided compassionate care during personal care routines, promoting dignity and respect for each client.
- Promoted a healthy lifestyle among clients by facilitating exercise programs and encouraging balanced nutrition choices.
- Maintained records of client condition, progress and care using Software.
- Improved client well-being by implementing individualized support plans and providing daily assistance.
2 Years 8 Months
06.2022 - 02.2025
2 Years 8 Months
DSW Worker
Loving Hearts Personal Home Care | Lafayette, LA
06.2022 - 02.2025
- Supported training initiatives for new staff on best practices in client care.
- Collaborated with healthcare professionals to optimize client support services.
- Developed Individual Education Plans for students with special needs.
- Corrected unacceptable behavior through with gentle discipline and feedback to help clients meet necessary house rule requirements.
34 Years 5 Months
03.1988 - 08.2022
34 Years 5 Months
Shift Manager
Burger King | New Iberia, LA
03.1988 - 08.2022
- Supervised daily operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Coordinated shift schedules to align staffing with peak service demands, enhancing productivity.
- Resolved customer complaints effectively, improving overall satisfaction and loyalty.
- Analyzed sales trends to inform strategic decisions for promotions and menu offerings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma
New Iberia Senior High | New Iberia, LA | 05.1987
Skills
Multicultural sensitivity
Activities of daily living assistance
Daily living activities
Medication monitoring
Timeline
DSW Worker
New Day Personal Care
01.2025 - CurrentRead more
DSW Worker
Loving Hearts Personal Home Care
06.2022 - 02.2025Read more
Shift Manager
Burger King
03.1988 - 08.2022Read more
New Iberia Senior High - High School Diploma,
Read more