Lillie Wood
Lansdowne,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Harm Reduction Volunteer
NMDF
10.2021 - Current
- Volunteered at shows and events to promote a safe space for attendees
- Offered harm reduction training to the community to promote safety, awareness, and accident prevention
- Handed out food, clothing, and hygiene products to those in need
Data Entry
Partner in Care
07.2019 - Current
- Reviews source documents for completeness and accuracy, identifying illegible or incomplete source data
- Evaluates employee training progress and assessed the need for supplemental training or certifications
- Developes change management initiatives by developing targeted communications and resources for employees affected by organizational changes
Server
Gelato Boy
09.2018 - 07.2019
- Communicated effectively with managers, supervisors, and other associates
- Maintained a positive attitude while interacting with difficult customers or resolving conflicts
- Collaborated with team members to maintain smooth operations during peak hours
Store Manager
The Wild Child
03.2017 - 09.2018
- Provided consistent feedback, empowering team members to continuously improve customer service and satisfaction
- Completed a series of training sessions to advance from Sales Associate to Store Manager
- Developed marketing and community events from conception to completion
Visual Merchandiser
Forever 21
10.2016 - 04.2017
- Supported business priorities and delivered on sales goals by smoothly planning daily and weekly merchandising workloads
- Trained new hires on company policies, merchandising techniques, and customer service skills
- Maintained detailed records of inventory, sales trends, and customer feedback for analysis purposes
Sales Associate
Nordstrom Rack
12.2015 - 10.2016
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Delivered excellent customer service by identifying customer needs and exceeding expectations
- Boosted interest in company offerings through promotional events and initiatives
Education
Bachelor of Arts - Marketing
Western Governors University
06-2026
Skills
- Data Collection
- Collaborative Teamwork
- Customer Relations
- Microsoft Excel
- Operations Oversight
- Information Security
- Problem-Solving
- Continuous Improvement
Certification
- Music and Film Event Planning Management
- First Aid Certification
Timeline
Harm Reduction Volunteer
NMDF
10.2021 - Current
Data Entry
Partner in Care
07.2019 - Current
Server
Gelato Boy
09.2018 - 07.2019
Store Manager
The Wild Child
03.2017 - 09.2018
Visual Merchandiser
Forever 21
10.2016 - 04.2017
Sales Associate
Nordstrom Rack
12.2015 - 10.2016
Bachelor of Arts - Marketing
Western Governors University
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