Lillie Anne Ivy Brown
Minneapolis,MN
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet organizational goals. Demonstrated success in matching employees with roles that maximize their performance. Proactive and hardworking, consistently focused on driving continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operations Lead
Starbucks Roastery & Reserve
04.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Streamlined beverage preparation, resulting in reduced wait times for customers.
- Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
- Assisted with inventory management to ensure adequate stock levels and minimize waste.
- Optimized workflow processes through effective communication between front-of-house staff and kitchen personnel.
- Ensured optimal freshness of coffee beans by strictly adhering to storage guidelines and rotating stock as needed.
- Gained expertise in various brewing methods, offering customized recommendations for customers seeking unique coffee experiences.
- Conducted informative coffee tastings for customers, broadening their knowledge about various coffee origins and flavor profiles.
Server
Ramen DANBO, Heart Connection
02.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Dog Care and Grooming
Pensacola Animal Boarding and Hospital
04.2021 - 02.2022
- Developed customized care plans tailored to individual pet requirements, leading to better outcomes in terms of comfort levels during stays.
- Collaborated with other staff members to provide comprehensive care for all dogs in the facility.
- Supported the onboarding process for new clients, gathering necessary information about their pets'' needs and preferences.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
Pizza Cook
Hungry Howies
07.2013 - 11.2021
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Monitored and maintained clean working areas and cooking surfaces.
- Collaborated with team members to ensure a clean and organized workspace, promoting a positive work environment.
Builder
Pro Build
12.2012 - 07.2013
- Assisted in the construction of sturdy frameworks, ensuring long-lasting structures.
- Revised pieces with adjustments to fit, construction and materials.
Education
High School -
Pine Forest High School
Skills
- Communication
- Teamwork
- Organization
- Time Management
- Problem Solving
- Judgment
- Cleanliness
- Team Leadership
- Adaptive and creative
- Attention to Detail
Hobbies
DND, Comic Books, Video Games, Hiking, Pokemon Showdown
Timeline
Operations Lead
Starbucks Roastery & Reserve
04.2023 - 08.2024
Server
Ramen DANBO, Heart Connection
02.2022 - 03.2023
Dog Care and Grooming
Pensacola Animal Boarding and Hospital
04.2021 - 02.2022
Pizza Cook
Hungry Howies
07.2013 - 11.2021
Builder
Pro Build
12.2012 - 07.2013
High School -
Pine Forest High School
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