Lillienne Ogier
St Louis,MO
Summary
Outgoing, fun, energetic, and creative young professional with a wide knowledge of many areas of the hospitality industry. Experience includes full working knowledge of positions from management, to training, customer service, and production. Highly passionate about new experience and learning.
Overview
5
5
years of professional experience
Work History
Head Trainer of Coffee Program
Florentin, Benegelina Hospitality Group
04.2024 - Current
- Participated in opening and maintaining a new restaurant for the company.
- Assisted with menu development and planning of coffee program.
- Developed training course to increase staff performance and overall training effectiveness.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and safety.
Manager
AO&Co CAM, Bengelina Hospitality Group
04.2024 - Current
- Participated in opening and maintaining a second location for company.
- Assisted with menu development and planning.
- Maintained professional, organized, and safe environment for employees and patrons.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Team Lead
AO&Co, Beneglina Hospitality Group
11.2023 - Current
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Barista
AO&Co, Beneglina Hospitality Group
08.2022 - 11.2023
- Used POS system to accurately enter orders and process payments.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Baker
Bengelina Hospitality Group
07.2022 - 11.2023
- Maintained company standards while under time constraints and in high pressure situations.
- Taught policies, procedures, and information to a range of new employees of different skill levels.
- Adapting to newly implemented training techniques and executing them effectively.
- Retaining information on multiple areas of the restaurant and the company.
Baker/Cheesemonger
Bobolink Dairy & Bakehouse
04.2021 - 04.2022
- Completed yearlong internship including prepping and baking in a wood fire oven, basic cattle care and handling skills.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Worked in store and market sales during high volume sales time.
- Opened, operated, and maintained bakehouse daily.
Service/Food Preparation Worker
Imo's Pizza
03.2020 - 08.2020
- Cashier and face to face sales during peak pandemic.
- Prepped and stocked kitchen and front of house supplies.
- Dealt with a high volume of in person, online, and phone orders.
- Advocated for healthy working conditions.
- Kept a serious, calm demeanor while managing stressful situations.
Cashier/Customer Service
Ted Drewes Frozen Custard
03.2019 - 02.2020
- Maintained knowledge of current menu items, garnishes, and ingredients.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Effectively communicated with staff regarding customer allergies and other special requests.
- Managed opening and closing duties, including restocking items and maintaining buildings.
Education
GED -
HiSet
St. Louis, MO2022
Skills
- Highly responsible and reliable
- Works well under pressure
- Trained in bakery production, coffee, and basic cattle handling
- Upbeat, outgoing and positive
- Extensive hospitality background
- Exceptional interpersonal skills
- Highly adaptable and flexible
- Strong work ethic
- Multitasking
Timeline
Head Trainer of Coffee Program
Florentin, Benegelina Hospitality Group
04.2024 - Current
Manager
AO&Co CAM, Bengelina Hospitality Group
04.2024 - Current
Team Lead
AO&Co, Beneglina Hospitality Group
11.2023 - Current
Barista
AO&Co, Beneglina Hospitality Group
08.2022 - 11.2023
Baker
Bengelina Hospitality Group
07.2022 - 11.2023
Baker/Cheesemonger
Bobolink Dairy & Bakehouse
04.2021 - 04.2022
Service/Food Preparation Worker
Imo's Pizza
03.2020 - 08.2020
Cashier/Customer Service
Ted Drewes Frozen Custard
03.2019 - 02.2020
GED -
HiSet
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