Experienced customer service professional with strong leadership, communication, and attention to detail. Skilled in front-desk operations, family support, and child supervision, with a calm, patient approach that keeps daily operations organized and clients supported.
Work History
Kids' Club Associate
3 Months
Arcofit Gym | 08.2026 - Current
Supervised children in the Kids' Club, maintaining a safe, engaging environment during gym visits.
Monitored check-in and check-out procedures, confirming authorized pickup and child attendance.
Assisted with age-appropriate activities, crafts, and games to support positive child engagement.
Sanitized toys, equipment, and play areas to uphold cleanliness and safety standards.
Responded quickly to incidents, redirecting children and maintaining a calm, orderly environment.
Front Desk Manager
2 Years 4 Months
Bikram Yoga Katy | 07.2024 - Current
Managed front desk operations, greeting clients and handling class check-ins with accuracy.
Processed memberships, retail sales, and payments through point-of-sale systems.
Scheduled appointments and class reservations using studio booking software.
Resolved customer inquiries by phone, email, and in person with professionalism.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Supported new member onboarding by explaining studio policies and class procedures.
Maintained organized client records and updated account information promptly.
Electrocardiogram Technician
6 Months
St. David's South Austin Hospital | 01.2023 - 07.2023
Performed routine and STAT ECGs for emergency, inpatient, and outpatient patients with consistent accuracy.
Prepared patients for cardiac testing, explaining procedures and reducing anxiety during examinations.
Maintained ECG equipment, troubleshooting lead placement, calibration, and signal quality issues.
Documented test results promptly in electronic medical records for provider review.
Ensured optimal equipment functionality by performing routine maintenance tasks on ECG machines and related devices.
Utilized strong attention to detail when entering patient data into the electronic medical record system, minimizing errors and ensuring accurate documentation.
Salon Receptionist
5 Months
JCPenney | 08.2022 - 01.2023
Scheduled, confirmed, and adjusted appointments using salon booking systems.
Greeted salon guests and managed check-in process with accurate appointment verification.
Answered incoming calls and provided clear service and pricing information.
Processed payments and handled register transactions with accuracy.
Maintained organized reception area and prepared station materials for daily operations.
Promoted retail products and salon services through knowledgeable customer interactions.
Nursery Caregiver
2 Years 2 Months
Second Baptist Church | 01.2018 - 03.2020
Supervised infants and toddlers in a nursery setting, maintaining safe, nurturing care throughout service hours.
Prepared age-appropriate activities, fostering engagement, comfort, and developmental support for young children.
Sanitized toys, changing stations, and high-touch surfaces to support a clean, healthy environment.
Sanitized toys, changing stations, and high-touch surfaces to support clean, healthy a clean, healthy environment.
Enforced safety and child protection guidelines, reducing risk and supporting consistent nursery operations.
Assisted with basic self-care tasks such as diapering, toilet training, and handwashing to instill independence in daily routines.
Clinical Rotations (Volunteer)
9 Months
Churchill Fulshear Highschool | 08.2018 - 05.2019
Observed nurses in various clinical settings to learn about patient care procedures. and other medical professionals for a few hours each week during school.
Documented each day and wrote weekly essays explaining what I learned and why it mattered to the medical field.