Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lillith J. Lilly

Beckley,West Virginia

Summary

My current career objective is to utilize my skills and passions for Coffee Culture and the Starbucks Experience to both enhance and further my career with Starbucks Coffee Company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks Coffee Company
01.2021 - Current


  • Maintaining the Starbucks Experience and Third Place for both Partners and customers
  • Training and guiding new baristas, providing knowledge and passion for Coffee Craft and Standards
  • Cash management
  • Maintaining inventory excellence in store.
  • Utilizing my tools and resources to solve problems in the moment to make the best choice possible for partners and customers.
  • Coaching the team to standards to improve the quality of the shift, and customer connections
  • Maintaining a positive work environment to alleviate any stressful situations for partners, and or customers

Licensed Starbucks Barista Team Lead

HMSHOST
01.2018 - 01.2021


  • Cash management
  • Executing special projects such as contests to improve morale and maintain workplace experiences
  • Training over 70 new baristas and overseeing their development
  • Supervising and Role Modeling for baristas while acting as Play Caller to efficiently manage our customer’s experience from POS to Handoff
  • Performing inventory counts for a high volume of consumable products monthly
  • FDIC Money Smart Certification
  • FDIC Money Management Certification

Psychology Intern & Receptionist

The Office of Dr. Randall Grumplet
01.2017 - 05.2018
  • Scheduling appointments and meetings
  • Observing meetings while taking notes for both educational and bookkeeping purposes
  • Managing documents and records
  • Managing paper correspondence and phone calls
  • Creating and managing filing systems
  • Making travel arrangements and scheduling events

Education

High School Diploma -

Penn Foster High School

Skills

  • Starbucks coffee Academy 100, 200, & 300
  • Starbucks Licensed Store Management (LSM)
  • Proficient in Microsoft Office Applications
  • Mental Health First Aid certified
  • West Virginia Southern Hospitality Certification 2019

Accomplishments

  • Starbucks Coffee Academy: 100, 200, & 300,
  • I was chosen to travel out of state to reopen a Licensed Starbucks location that had temporarily closed down
  • Myself and one other Barista Trainer worked together as a team with the new Store
  • Manager, and were tasked with training a completely new team of baristas to staff the location
  • Over the course of the business trip we were able to jointly train 10 baristas, reopen the store, and execute a strong plan for the future
  • This experience was an amazing opportunity to showcase and utilize my skills as a leader and a Barista Trainer
  • I placed runner up in a 2019 District Level Licensed Starbucks Barista Championship Competition.

Certification

Starbucks Greener Apron Program Starbucks Licensed Store Management (LSM) Certification Starbucks Barista Trainer Certified Proficient in Microsoft Office Programs Mental Health First Aid Certified FDIC MoneySmart 2019 Certification FDIC Money Management Certification West Virginia Southern Hospitality Certification 2019 NOTABLE ACHIEVEMENTS

Timeline

Shift Supervisor

Starbucks Coffee Company
01.2021 - Current

Licensed Starbucks Barista Team Lead

HMSHOST
01.2018 - 01.2021

Psychology Intern & Receptionist

The Office of Dr. Randall Grumplet
01.2017 - 05.2018

High School Diploma -

Penn Foster High School

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Lillith J. Lilly