Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Manager
Lilly Bouchard

Lilly Bouchard

Brookline,NH

Summary

Dedicated to providing strong customer service skills and conflict resolution abilities. Experienced in maintaining operational standards and delivering high-standard service in high-volume environments since the age of 15. As well as being experienced in reporting and working in a station.

Overview

4
4
years of professional experience

Work History

Golf Cart Attendant

Amherst Country Club
Amherst, New Hampshire
05.2025 - Current
  • Provided excellent customer service by greeting and assisting all visitors promptly.
  • Handled customer complaints professionally to ensure satisfaction.
  • Collaborated with team members to enhance service delivery during peak hours.
  • Performed opening and closing duties such as setting up the cart, restocking supplies.

Manager

Sundae Drive
Brookline, New Hampshire
03.2022 - Current
  • Enforced company policies and procedures to maintain operational standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Provided leadership during times of organizational change or crisis situations.

Elementary School Volunteer

Richard Maghakian Memorial School
Brookline , NH
11.2024 - 05.2025
  • Participated in training sessions to improve volunteer skills and knowledge.
  • Encouraged positive behavior among children through reinforcement and praise.
  • Instructed small groups of children in various activities such as art or music.
  • Was assigned to be One-on-One with kids who struggled with listening skills

Shadowing Student

Aylssa Andrews WBZ/CBS
Boston, Massachusetts
09.2024 - 05.2025
  • Collaborated closely with Alyssa Andrews, a dynamic multimedia journalist and meteorologist with a strong background in both news and weather broadcasting.
  • Read off the teleprompter and read sports highlights for the Celtics vs. the Knicks playoff game.
  • Collaborated with Dan Roche, an Emmy Award-winning sports anchor and reporter with over 30 years of experience covering New England sports.
  • Gained valuable insight into sports journalism, live broadcasting, and storytelling in a fast-paced, deadline-driven environment.
  • Observed and learned directly from one of Boston’s most respected sports voices, known for his in-depth knowledge, professionalism, and strong relationships with players, coaches, and teams.

Food Service Worker

Zizza Pizza
Milford, NH
04.2021 - 05.2023
  • Maintained cleanliness of kitchen and dining areas throughout shifts.
  • Collaborated with team members to ensure timely order fulfillment.
  • Provided excellent customer service by addressing inquiries and concerns promptly.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

Education

High School Diploma -

Hollis-Brookline High School
Hollis, NH
06-2025

Sports Broadcast Journalism

The University of Tampa
Tampa, FL

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Food safety regulations
  • Time management
  • Communication skills
  • Basic reporting
  • Leadership training
  • Patience and empathy
  • Professional appearance
  • Energy and enthusiasm
  • Excellent communication
  • Teamwork
  • Public speaking
  • Multitasking capacity
  • Strong work ethic

Affiliations

  • Soccer
  • Running
  • Reading

Accomplishments

  • Honor roll Junior and Senior year
  • AP Lit honorary student
  • 4-way rotary speech contest contender
  • Volunteer for veterans through a club in High School in remembrance of those who served
  • Won two state championships, undefeated two years in a row
  • New England's for Track and Field

References

References available upon request.

Timeline

Golf Cart Attendant

Amherst Country Club
05.2025 - Current

Elementary School Volunteer

Richard Maghakian Memorial School
11.2024 - 05.2025

Shadowing Student

Aylssa Andrews WBZ/CBS
09.2024 - 05.2025

Manager

Sundae Drive
03.2022 - Current

Food Service Worker

Zizza Pizza
04.2021 - 05.2023

High School Diploma -

Hollis-Brookline High School

Sports Broadcast Journalism

The University of Tampa

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