Lilly Brown
Madison,WI
Summary
Dynamic team player with several years of experience in hospitality and customer-facing environments. Demonstrates strong organizational and problem solving skills, with the ability to manage multiple priorities and support team success in fast-paced environments. Brings a strong work ethic, team-first mindset, and a natural ability to connect with people.
Overview
5
5
years of professional experience
Work History
Rental Associate
Tyrolbasin
Vermont , WI
12.2023 - 03.2026
- Promoted a positive customer experience through professionalism, product, knowledge, and problem-solving.
- Guided customers in selecting and fitting ski and snowboard equipment tailored to individual needs and comfort levels.
- Handled full operational responsibilities, which included opening and closing duties as well as maintaining service standards.
- Organized and accurately managed multiple tasks under time pressure to ensure efficient operations.
- Trained new employees on procedures, equipment handling and customer service standard.
- Advanced quickly into supervisory role, demonstrating leadership, reliability, and strong performance.
Server
Buck and honeys
Mount Horeb, Wisconsin
08.2023 - 11.2025
- Delivered high-quality customer experiences in an upscale environment, consistently creating positive and memorable interactions.
- Cross-trained in serving, expo, food running, bussing, hosting and catering, demonstrating flexibility and competence.
- Trained and mentored new employees in front of house positions, improving team efficiency and onboarding.
- Managed multiple priorities simultaneously, while maintaining attention to detail, efficiency, and composure under pressure.
- Gained hands-on experience in customer engagement, problem- solving, teamwork and sales driven service.
Host
Hi-Point Steakhouse
Ridgeway, Wisconsin
06.2021 - 09.2022
- Greeted and seated guests, ensuring organized and welcoming front of house environment.
- Developed strong customer service skills, emphasizing work ethic and hospitality standards.
- Developed strong teamwork skills by collaborating closely with front of house, staff and management.
Education
High School Diploma -
Mount Horeb High School
Mount Horeb, WI06-2025
Skills
Detail oriented
Dependable
Efficient
Team player
Communicative
Professional
Enthusiastic
Ambitious
Timeline
Rental Associate
Tyrolbasin
12.2023 - 03.2026
Server
Buck and honeys
08.2023 - 11.2025
Host
Hi-Point Steakhouse
06.2021 - 09.2022
High School Diploma -
Mount Horeb High School