Sebastian Iglesias
Miami,FL
Summary
Outgoing Rental Associate two years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes. Also a resourceful Electrician Helper with exceptional communication and organization skills demonstrated over six months in electrical industry. Ambitious and quick-learning with unwavering work ethic. Excellent skills and knowledge of new construction wiring, renovations and residential repair.
Overview
3
3
years of professional experience
Work History
Rental Associate
Adventure Sports Miami
2021.06 - 2023.07
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
- Streamlined reservation process through implementation of an online booking system, improving overall customer experience.
- Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
- Organized vehicle inventory, maintaining accurate records of available units for rent and tracking utilization rates.
- Assisted customers with billing disputes or discrepancies, providing excellent customer service and prompt resolution.
- Placed sales calls and handled sales for incoming customer calls.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Increased repeat business by cultivating professional relationships with clients through exceptional communication skills.
Electrician Helper
Marina Electric Inc
2023.05 - 2024.10
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
- Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.
- Effectively managed time and prioritized tasks, ensuring project deadlines were met without compromising quality of work.
- Facilitated seamless communication between team members, resulting in better coordination and successful project completions.
Education
High School Diploma -
Miami Palmetto Senior High School
Miami, FL06.2022
Bachelor of Arts - Business Analytics
Florida International University
Miami, FL06.2026
Skills
- Effective Multitasking
- Customer service expertise
- Goal-oriented mindset
- Strong negotiation
- Critical Thinking
- Active Listening
- Teamwork and Collaboration
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Electrician Helper
Marina Electric Inc
2023.05 - 2024.10
Rental Associate
Adventure Sports Miami
2021.06 - 2023.07
High School Diploma -
Miami Palmetto Senior High School
Bachelor of Arts - Business Analytics
Florida International University
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