Lilly Dunham
Tucson,AZ
Summary
Results-oriented Senior Manager skilled in front-of-house operations, managing guest service activities and ensuring compliance with service standards. Coordinated opening and closing routines, managed POS transactions, and resolved payment issues during peak hours. Trained staff on hospitality procedures and supported budget preparation, aligning departmental goals with financial objectives. Previous roles include Dining Manager and Bookkeeper/Server, supervising diverse teams while maintaining food quality and sanitation standards.
Overview
21
21
years of professional experience
Work History
Senior Assistant General Manager
Snooze AM Eatery
Tucson, Az
08.2022 - Current
- Supported Snooze AM Eatery front-of-house teams with daily guest service operations.
- Coordinated opening and closing routines across breakfast and brunch service periods.
- Monitored POS transactions and resolved payment issues during peak service hours.
- Trained new staff on service standards, menu knowledge, and hospitality procedures.
- Assisted in the preparation and monitoring of departmental budgets, ensuring alignment with financial objectives.
Senior Manager
BJ's Restaurant and Brewhouse
02.2006 - 07.2022
- Responsible for several key positions within the company, including community outreach, marketing management for the region, managing strategies and goals to align with corporate vision, Leader in training management candidates, contributions to the organization on multiple levels, including the national and regional levels. Coordinator of community outreach and volunteer programs.
- Previous positions held: Dining Manager (2015-2016), Bookkeeper/Server (2006-2015).
- Supervised servers, hosts, bartenders, and kitchen team members.
- Monitored food quality, sanitation, and beverage presentation across service areas.
Education
BA - Social and Behavioral Sciences, History and Women's Studies
University of Arizona
Skills
- POS Management
- Budget management
- Cash management
- Inventory management
- Strategic Planning
- Stakeholder engagement
- Team leadership
- Employee Relations
- Microsoft Proficiency
- Staff scheduling
- Verbal and Written Skills
- Interpersonal communication
Personal Information
Title: Senior Manager
Training
Develop team members in higher training opportunities, including Service Mastery, Green Apron, and Brew Genius Awards.
Communication
- Acting liaison between employees and management team.
- Communicate solutions between vendors and facility maintenance.
- Ability to communicate effectively to employees, management and guests.
- Communicate directives while building inter-personal relationships in order to drive initiatives.
- Effectively manage employee relations.
Leadership
- Marketing Manager leading region (six restaurants) in all marketing initiatives.
- Community Outreach Coordinator recruiting volunteers and coordinating with community leaders to develop programs.
References
- Brian Bates, General Manager Bjs Brewhouse 520-661-5142
- Jason Hutchison, Assistant General manager Bjs Brewhouse 520-338-6875
- Adam Hede, General Manager Snooze AM Eatery 520-551-6532
- Christina Frias, Head Chef Snooze AM Eatery 520-399-5015
Timeline
Senior Assistant General Manager
Snooze AM Eatery
08.2022 - Current
Senior Manager
BJ's Restaurant and Brewhouse
02.2006 - 07.2022
BA - Social and Behavioral Sciences, History and Women's Studies
University of Arizona