Lilly McGinnis
Doylestown,PA
Summary
Driven and technologically savvy professional with a proven track record at Belli Belli Salon, enhancing client satisfaction through meticulous scheduling and data entry. Excelled in resolving guest complaints with resiliency. Demonstrated exceptional time management and interpersonal skills, ensuring seamless operations and positive customer interactions. Proficient in large team coordination. Easily adaptable to high-pressure, dynamic situations.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
Belli Belli Salon
San Diego, CA
02.2023 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Scheduled appointments in computer system.
- Familiarity with STX system
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
Delivery Driver
Marketway Flowers
Buckingham, PA
11.2021 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Education
Associates - Science
Mercer County Community College
Trenton, NJHighschool Diploma -
Central Bucks Highschool West
Doylestown, PASkills
- Technologically Savvy
- Goal Oriented
- Problem-Solver
- Resiliency
- Highly Organized
- Sociable
- Visitor check-in skills
- Listening Skills
- Time Management
- Cash Handling
- Scheduling appointments
- Data Entry
Timeline
Front Desk Coordinator
Belli Belli Salon
02.2023 - 10.2023
Delivery Driver
Marketway Flowers
11.2021 - 01.2023
Associates - Science
Mercer County Community College
Highschool Diploma -
Central Bucks Highschool West