Front Desk Receptionist/Back Office Assistant
Urology Group of Southern California
Los Angeles, CA
06.2021 - 08.2021
- Scheduled and confirmed or canceled and reschedule appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Handled payment processing and provided patients with receipts and proper bills and change.
- Welcomed patients to front desk and engaged in friendly conversations while verifying paperwork to manage smooth intake process.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained front office cleanliness and organized supplies to increase productivity.