Lilly Nguyen
Garden Grove,CA
Summary
Adept at driving operational excellence, I spearheaded quality assurance initiatives at Sun Hing Foods Inc, ensuring adherence to high standards. My expertise in data analysis and team management significantly enhanced customer satisfaction. Skilled in MS Office and proficient in fostering a collaborative environment, I excel in optimizing processes and mentoring staff for peak performance. Detail-oriented Accounting Assistant offers 4 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.
Overview
8
8
years of professional experience
Work History
Customer Care Supervisor
Sun Hing Foods Inc
01.2020 - Current
- Collaborated with cross-functional teams to develop solutions for recurring customer complaints.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Implemented quality assurance measures to ensure adherence to company standards and policies.
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport.
Supervisor Assistant
4 Excelsior
02.2017 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Associate of Science - Accounting
Santa Ana College
Santa Ana, CA12.2022
Associate of Science - Business Administration
Santa Ana College
Santa Ana, CA06.2019
High School Diploma -
Los Amigos High School
Fountain Valley, CA06.2015
Skills
- Invoicing and collections
- MS Office
- Month-end reports
- Data Analysis
- Purchase Order Management
- Staff Oversight
- Operations Management
- Training and mentoring
- Team Management
Languages
Vietnamese
Native or Bilingual
Timeline
Customer Care Supervisor
Sun Hing Foods Inc
01.2020 - Current
Supervisor Assistant
4 Excelsior
02.2017 - 08.2019
Associate of Science - Accounting
Santa Ana College
Associate of Science - Business Administration
Santa Ana College
High School Diploma -
Los Amigos High School
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