Lilly Penafiel
New Caney,TX
Summary
Seasoned professional with a robust background in security and customer service, notably at The Atrium. Excelled in tenant relations and CCTV monitoring, enhancing building safety and resident satisfaction. Demonstrated teamwork and collaboration, achieving significant improvements in service delivery. Proven track record in leveraging complaint handling and professional appearance to foster positive environments and streamline operations.
Overview
19
19
years of professional experience
Work History
School Bus Driver
NCISD
New Caney, TX
10.2020 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Attended pre-trip meetings to support safe transport of students.
School Bus Driver
Logan Bus Co.
The Bronx, NY
05.2017 - 08.2020
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Doorman
The Atrium
Manhattan, NV
03.2012 - 09.2015
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Streamlined package delivery process, ensuring timely distribution to residents.
House Cleaner
Schwartz and Weiss PC
Manhattan, NY
08.2005 - 03.2010
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Education
Professional Driver License Class B -
Ferrari Driving School
Queens, NY05.2017
Speedwriting
Guayaquil Ecuador03.1993
Skills
- Package handling
- Tenant relations
- CCTV Monitoring
- Parking Management
- Complaint Handling
- Professional Appearance
- Teamwork and Collaboration
- Customer Service
- Honest and Dependable
Timeline
School Bus Driver
NCISD
10.2020 - Current
School Bus Driver
Logan Bus Co.
05.2017 - 08.2020
Doorman
The Atrium
03.2012 - 09.2015
House Cleaner
Schwartz and Weiss PC
08.2005 - 03.2010
Professional Driver License Class B -
Ferrari Driving School
Speedwriting