Lilia Puzzi
Tucson,Arizona
Summary
2011 Medical Assistant graduate from Brookline College in Tucson Az. Over 12 years experience. Hardworking competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients.
Overview
13
13
years of professional experience
Work History
Lead Medical Assistant
Suvida Healthcare
11.2023 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
- Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Supported preventive healthcare initiatives by educating patients on self-care techniques, healthy lifestyle choices, or chronic disease management plans.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant Behavioral Health
El Rio Health
11.2019 - 10.2023
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Monitored medication adherence among assigned caseloads, promptly addressing any concerns or discrepancies with both patients and prescribing professionals.
- Maintained detailed documentation of patient progress, ensuring accurate records were available for ongoing care coordination efforts among the healthcare team.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Assisted in crisis intervention efforts, successfully deescalating high-risk situations while maintaining safety for all involved parties.
- Conducted routine follow-ups with discharged clients to ensure they continued receiving appropriate support from community resources after transitioning out of care.
- Provided compassionate support to patients and families, offering resources and education to help them better understand their conditions and treatment options.
- Participated in case reviews and treatment team meetings, providing valuable input based on direct observations of patient progress and needs.
- Conducted thorough assessments of new patients, gathering essential information needed to create effective treatment plans.
- Implemented skill-building workshops geared towards empowering patients to take control of their mental health journey.
- Collaborated closely with healthcare providers in coordinating treatment plans for patients with co-occurring medical conditions impacting their behavioral health outcomes.
- Served as a liaison between patients and healthcare providers, facilitating clear communication of treatment goals and expectations for all parties involved.
- Provided crisis intervention services to individuals experiencing acute mental health distress, offering immediate support and connecting them with appropriate resources.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Prior Authorization Coordinator
Banner - University Medical Center Tucson
08.2018 - 11.2019
- Verify patient eligibility, coordinating benefits, facilitating insurance coverage as well as addressing patient concerns regarding authorization and turn around
- Ensure pre-certification, authorization, and referral requirements are met prior to the delivery of inpatient outpatient and ancillary services.
Lead Medical Assistant
Az Community Physicians
07.2011 - 08.2018
- Answering telephones, greeting patients, updating and filing patients' medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping
- Minor medical procedures
- Phlebotomy
- Obtain prior authorizations for radiology, prescriptions, and out of network.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Education
Medical Assistant Certificate - Medical Assisting
Brookline College
Tucson, Arizona06.2011
Diploma - Banking And Financial Support Services
American Teller School
Tucson, Arizona09.1994
Diploma -
Douglas High School
Douglas, Arizona05.1991
Skills
HIPAA Compliance
Clinical Leadership
Patient education and counseling
Staff Oversight
Medical office administration
Phlebotomy expertise
Diagnostic Testing Assistance
Patient Care Coordination
Inventory and supply management
EMR / EHR
CPR
Inventory Management
Patient-focused care
Patient Flow Management
Lab equipment calibration
Lab Equipment Operation
First Aid
Fluent in English and Spanish
Personal Information
Hobbies: volunteer work, traveling, camping job related activities
References
Annabelle Miranda, co worker, Banner - University Medical Center Tucson, Tucson, Arizona, (520) 339-4769
Certification
- CMA - Certified Medical Assistant
Timeline
Lead Medical Assistant
Suvida Healthcare
11.2023 - Current
Medical Assistant Behavioral Health
El Rio Health
11.2019 - 10.2023
Prior Authorization Coordinator
Banner - University Medical Center Tucson
08.2018 - 11.2019
Lead Medical Assistant
Az Community Physicians
07.2011 - 08.2018
Medical Assistant Certificate - Medical Assisting
Brookline College
Diploma - Banking And Financial Support Services
American Teller School
Diploma -
Douglas High School
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