Lilly Stevens
Springfield,MO
Summary
Experienced Spa Coordinator and Delivery Driver with a strong background in customer service and time management. Skilled in communication, problem-solving, and multitasking. Demonstrated ability to excel in fast-paced environments and deliver exceptional results. Proficient in Microsoft Excel, Word, and Google Slides, with a typing speed of 70 WPM. Can interpret data, troubleshoot, and critically think. Highly organized, efficient, and detail-oriented with a strong work ethic. Adept at working independently and as part of a team. Motivated and ambitious, always willing to learn and adapt. Recognized as a top performer, earning two spots on the Provost's List at Ozarks Technical Community College. Seeking remote work opportunities with flexibility.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Instacart
Springfield, MO
04.2018 - Current
- Delivered groceries to customers in a timely and efficient manner.
- Provided friendly and professional customer service, addressing any inquiries or concerns that arose during the delivery process.
- Ensured accurate and complete order fulfillment, carefully handling and delivering items to customers.
- Maintained a clean and organized vehicle, following all traffic laws and safety regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Delivery Driver
Doordash
Springfield, MO
04.2018 - Current
- Delivered food orders to customers in a timely and courteous manner.
- Provided excellent customer service by addressing any issues or concerns that arose during the delivery process.
- Ensured accurate and complete order fulfillment, carefully handling and delivering food items to customers.
- Maintained a clean and organized vehicle, following all traffic laws and safety regulations.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Spa Coordinator
Grove Spa
Springfield, MO
06.2022 - 11.2022
- Managed the daily operations of the spa, including scheduling appointments, coordinating staff schedules, doing laundry, flipping and cleaning rooms, handling money at close time, and ensuring a smooth workflow.
- Provided excellent customer service by addressing client inquiries, resolving issues, and ensuring a positive spa experience.
- Collaborated with the spa team to develop and implement marketing strategies to attract new clients and increase revenue.
- Maintained accurate records of client appointments, payments, and inventory.
- Left the job to finish my Associate's Degree
- Provided guidance to spa therapists and other staff members regarding procedures and protocols for services provided.
- Developed promotional strategies to increase the visibility of the spa's services within the local community.
- Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.
- Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
- Assisted with ordering supplies required for spa treatments including linens, lotions, oils and aromatherapy products.
- Monitored stock levels of retail items for sale in the spa shop area ensuring sufficient quantities were available to meet customer demand.
- Tracked monthly revenue goals related to product sales and client visits to monitor performance against budget objectives.
Education
Plant Science - Plant Science
Ozarks Technical Community College
Springfield05-2024
Skills
- Adaptability
- Flexibility
- Excellent Communication Skills
- Microsoft Excel
- Microsoft Word
- Google Slides
- Customer Service
- Problem-Solving
- Multitasking
- Time-Management
- Excellent Computer Skills
- Decision Making
- Teamwork
- Creativity
Accomplishments
- Put on the Provost's list at OTC twice
Languages
English
Native/ Bilingual
Hobbies
- Gardening
- Traveling
- Painting
- Drawing
- Playing Guitar
- Cooking
- Hiking
Timeline
Spa Coordinator
Grove Spa
06.2022 - 11.2022
Delivery Driver
Instacart
04.2018 - Current
Delivery Driver
Doordash
04.2018 - Current
Plant Science - Plant Science
Ozarks Technical Community College