Lilly Wojtysiak
Terre Haute,Indiana
Summary
Adept at multitasking and guest engagement, I enhanced dining experiences at Cracker Barrel by swiftly managing service demands and fostering warm customer relationships. My proficiency in POS systems and commitment to cleanliness standards contributed to operational efficiency. Skilled in safe food handling, I also played a key role in training new staff, demonstrating a strong work ethic and hospitality service expertise. Although this is not all I can do i am very driven when it comes to working anywhere and I am believed to be a hard worker with great hospitality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrell
10.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
Host
Cracker Barrell
10.2021 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Corn Detasseler
JM2
05.2020 - 08.2020
- Exhibited adaptability in adjusting to varied field sizes, plant heights, and row lengths during the detasseling season.
- Worked in harsh weather conditions to accomplish necessary planting, cultivation and harvesting work for corn crop.
- Increased crew productivity by assisting in training new employees on proper detasseling techniques.
- Provided valuable feedback to supervisors regarding field conditions and potential improvements for future seasons.
- Adapted to changing weather conditions, demonstrating flexibility in completing tasks when needed.
- Contributed to maintaining a clean work area by properly disposing of removed tassels and debris.
- Controlled cross-pollination to achieve desired crop hybridization.
- Removed tassels by hand from tops of corn plants to prevent self-pollination.
- Demonstrated strong physical stamina, consistently meeting the demands of long hours spent walking and reaching for tassels in various weather conditions.
Education
No Degree - Public Health
Indiana State University
Terre Haute, IN05-2028
High School Diploma -
Charleston High School
Charleston, IL05-2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Food Running
Accomplishments
- Achieved Hospitality worker of the month twice by completing my duty greeting guests and making them have a comfortable and welcoming experience.
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- CPR/AED Certification
Hospitality Hero of the month
This award is given out to people at Cracker Barrel who show exceptionally good hospitality to the guests. Just by getting compliments by the guests or being seen by other staff you are then voted for. I had received this award twice while at my three years of work at Cracker Barrel.
Languages
Spanish
Limited Working
Timeline
Server
Cracker Barrell
10.2021 - 09.2024
Host
Cracker Barrell
10.2021 - 09.2024
Corn Detasseler
JM2
05.2020 - 08.2020
No Degree - Public Health
Indiana State University
High School Diploma -
Charleston High School
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