Lillyanna Elodie Escobedo
Los Angeles,CA
Summary
Dedicated team leader with strong communication skills and a focus on team oversight. Experienced in defining objectives and enhancing customer satisfaction through proactive conflict resolution and quality improvements.
Overview
5
5
years of professional experience
Work History
Team Leader
Yessina De Leon
4228 N Figueroa St Los Angeles California,90065
08.2021 - Current
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Conducted thorough evaluations of service quality standards to proactively address concerns and boost customer satisfaction ratings.
- Exemplified dedication and professionalism to motivate team members towards high performance.
- Enhanced customer satisfaction by directly resolving concerns and implementing successful solutions.
- Handled customer complaints with a professional demeanor, ensuring a calm and constructive dialogue during challenging situations.
- Defined team priorities and evaluated performance metrics.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Abraham Lincoln Senior High School
3501 N Broadway, Los Angeles, CA 90031Skills
- Cross-functional teamwork
- Effective problem resolution
- Strong attention to detail
- Team morale enhancement
- People management
- Team oversight
- Overseeing daily activities
- Quality improvement
- Workplace safety
- Cash register operation
- Customer complaint management
- Effective time management
- Proficient in managing multiple tasks
- Excellent communication
- Teamwork
- Optimistic outlook
- Consistent reliability
- Adaptability in dynamic environments
Graduated high school
- graduated high school with a 3.0 gpa got triple medallion double sash a pink cord with esp magnet
Timeline
Team Leader
Yessina De Leon
08.2021 - Current
High School Diploma -
Abraham Lincoln Senior High School