Lillys Pereira

• Handle high-risk and non-standard property and auto claims, ensuring accurate coverage application and exposure mitigation.
• Perform diminished value evaluations for vehicle-related claims using CCC, J.D. Power, NADA, and DV Check.
• Collaborate with underwriters to customize coverage for clients with complex insurance histories.
• Evaluate damages and determine liability for rental vehicles and commercial passenger transport claims.
• Coordinate with repair facilities, vendors, and subrogation units to support recovery efforts.
• Educate clients on non-standard coverage options and claim outcomes.
• Utilize E-volve, Snapsheet, ClaimPix, Xactimate, CCC, and CRM systems for claim documentation and resolution.

• Managed complex auto and general liability claims, including disputed liability and multi-vehicle losses.
• Conducted detailed investigations using police reports, statements, photos, and vehicle inspections.
• Assessed diminished value (DV) by comparing pre-loss and post-repair values and negotiated DV settlements.
• Coordinated with body shops, attorneys, police departments, and subrogation teams.
• Negotiated fair settlements while maintaining regulatory compliance and customer satisfaction.
• Prepared comprehensive claim documentation for litigation and arbitration support.
• Systems used: Snapsheet, CCC, ClaimPix, Guidewire, J.D. Power, NADA, DV Check.

Handled high-volume inbound and outbound claims calls, resolving coverage and claim issues efficiently.

• Investigated and settled auto claims using police reports and third-party documentation.

• Assisted customers with diminished value inquiries, explaining eligibility and settlement methodology.

• Acted as liaison between claims and underwriting, ensuring correct endorsements and exclusions.

• Supported subrogation identification and documentation.

• Maintained accurate claim records in CRM and policy systems.