Lily Alquist

Responsibilities:

• Oversee guest reservations, including processing ticket changes, issuing refunds, and tracking sales, with regular updates provided to department heads.
• Manage customer service communications, including resolving guest complaints and handling escalations professionally.
• Coordinate office operations, such as ordering supplies and office snacks, and assist with onboarding and training new office managers on the reservation system.
• Support social media activities, including posting stories, responding to messages and comments, and coordinating influencer visits and partnerships.

Responsibilities:

• Learn and apply proper plant care techniques (watering, pruning, etc.), and train staff to maintain healthy inventory.
• Build strong customer relationships by delivering excellent service, including responding to inquiries via email and phone for new plant owners.
• Manage cashier duties, including processing transactions and ensuring accurate register reconciliation at the end of each shift.
• Develop and schedule engaging content across all social media platforms, while also responding to messages and inquiries on those accounts.

Responsibilities:

• Create and manage social media content showcasing new products, including scheduling and posting on Instagram and Twitter.
• Engage with customers via live chat, messages, and comments to answer questions and encourage product purchases or store visits.
• Pick items from shelves to fulfill online orders, ensuring accuracy and efficiency.
• Process and ship online orders for the retail store, while maintaining organized and well-stocked inventory in the stockroom.

Key Accomplishment:

• Offered a full-time position within one month of hiring due to demonstrated strong work ethic and exceptional efficiency in order fulfillment.