Lily Ballard
Texas Roadhouse
Yukon,OK
2
years of professional experience
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Work History
Server / Silverware Roller
9 Months- Fostered positive work environment by collaborating with team members to enhance customer service delivery
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
- Collaborated with team members to create a positive work environment focused on delivering excellent customer service
- Cleared tables, sanitized surfaces, and restocked supplies to ensure a clean work area throughout shifts.
- Processed cash transactions accurately using POS system while ensuring friendly customer interactions
- Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail
Hostess/Server/Food Runner
1 Year 1 Month- Communicated with kitchen staff to ensure timely food order delivery, enhancing overall customer satisfaction
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Checked orders for accuracy before delivery, ensuring customers received correct meals and improving service quality
- Resolved customer complaints promptly and professionally, contributing to a positive dining experience and customer retention
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlists and reservations efficiently to optimize table turnover.
- Maintained cleanliness and organization of the host area for operational efficiency.
- Trained new host staff on procedures and customer interaction techniques.
Education
High school diploma
Skills
POS
Cash handling
Exceptional customer service
Sanitation practices
Guest engagement
Multitasking abilities
Attention to detail
Cleanliness standards
Organizational skills
Fast learner
Strong work ethic
Timeline
Server / Silverware Roller
Texas Roadhouse
10.2023 - 07.2024Read More
Hostess/Server/Food Runner
Brinker International / Chili's Grill and Bar
09.2022 - 10.2023Read More
Enid High School, Epic Charter Schools
High school diploma
Read More