Lily Beaulieu

Handling & Processing Invoices

Managing Travel & Departmental Expenses

Effective Communication with other Departments

Customer Service

• Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Ensure accurate record-keeping with diligent data entry and database management for vital company information.
• Assist in preparation of financial reports, gathering data that contribute to budgeting accuracy.

Assisting the Public

Computer Skills

Customer Service

Quick Thinking & Problem Solving

Multitasking

• Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
• Coordinated with law enforcement, fire departments, and medical services, ensuring cohesive response to emergencies.
• CPR certified and trained in police protocol, fire & EMS

Customer service

Sales production

Baker

Maintaining the store environment

• Managed inventory levels, ensuring optimal stock of ingredients and supplies for production needs.
• Trained new hires on chocolate-making processes and maintaining quality standards.
• Packaged chocolate items for delivery or pickup.
• Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.

• Provided crisis intervention support to victims, ensuring immediate safety and emotional stability.

Customer Service

• Facilitated workshops on victim rights and available community resources, increasing awareness.

Attended outreach meetings & transported victims

• Assisted crime victims by providing emotional support and guidance through the criminal justice process.

On call position - responded to scenes of crimes in order to assist family members; victims of a crime.