Lily Borgert
Chicago,IL
Summary
Customer-focused professional with diverse experience in retail, hospitality, childcare, and leadership roles. Raised in a family-owned business environment, developing a strong foundation in service, professionalism, and accountability. Recognized for adaptability in high-volume settings, strong communication skills, and the ability to work independently or collaboratively while delivering positive client experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cook / Floater Teacher
The Gardner School
Chicago, IL
06.2024 - 07.2025
- Supported lead teachers in implementing curriculum aligned with developmental standards
- Served as a floater teacher, assisting across multiple classrooms to maintain ratio compliance and classroom stability
- Prepared and served meals in accordance with state nutrition guidelines and food safety regulations
- Maintained strict sanitation and health standards in both classroom and kitchen environments
- Communicated daily with parents regarding student progress and care updates
- Entrusted with facility keys and responsible for opening and closing operations during leadership transition
- Completed mandated training in SIDS prevention, Shaken Baby Syndrome, trauma-informed care, lead safety, and health compliance
Private Nanny
Sittercity
Chicago, IL
08.2021 - 07.2025
- Built long-term, trust-based relationships with families through consistent communication
- Managed structured daily schedules supporting educational and developmental milestones
- Assisted with homework, enrichment activities, and emotional development
- Coordinated transportation, appointments, and household logistics with strong time management
- Maintained a safe, nurturing environment while balancing multiple responsibilities
Shift Leader
Tropical Smoothie Café
Chicago, IL
08.2023 - 06.2024
- Promoted to Shift Leader, entrusted with keys and responsibility for opening and closing store operations
- Supervised shift operations, ensuring efficient service, break compliance, and adherence to company standards
- Managed cash handling and end-of-day register reconciliation to maintain financial accuracy
- Trained and mentored new employees on food preparation, customer service, and operational procedures
- Selected to support multiple store locations based on reliability and strong operational performance
- Prepared food and beverages, received shipments, and upheld food safety and cleanliness standards
Beauty Advisor / Task Associate
Ulta Beauty
Chicago, IL
12.2022 - 09.2023
- Delivered personalized customer service by assisting with product recommendations, shade matching, and checkout transactions
- Promoted loyalty program and credit card enrollment, contributing to store sales goals and customer retention
- Built strong client relationships through product knowledge and friendly, consultative service
- Executed merchandising planograms, restocked inventory, and maintained organized product displays
- Assisted with shipment processing, inventory management, and store preparation during non-operational hours
- Demonstrated versatility by supporting both sales floor operations and tasking responsibilities as needed
Assistant Manager
Davis Theater
Chicago, IL
05.2019 - 07.2021
- Promoted to Assistant Manager after demonstrating cross-department versatility and leadership
- Oversaw daily theater operations, including opening/closing procedures and security system management
- Managed end-of-day financial reporting, reconciling revenue across ticketing, concessions, and bar sales
- Trained and supervised staff, providing performance feedback and shift coverage as needed
- Hosted private screenings and coordinated event logistics to ensure seamless guest experiences
- Operated projection equipment and ensured timely film starts
- Enhanced guest experience through seasonal decor, lobby displays, and visual merchandising updates
- Cross-trained in concessions and ushering to support high-volume showtimes and staffing gaps
Concessionaire/Usher
Davis Theater
Chicago, IL
05.2019 - 09.2020
- Ensured guest satisfaction by providing exceptional service during events and screenings.
- Monitored theater conditions, maintaining cleanliness and readiness for shows.
- Streamlined ticket verification processes, improving efficiency during peak hours.
- Worked effectively in fast-paced environments.
- Maintained cleanliness and organization of concession stands to enhance customer experience.
- Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
- Maintained proper food handling procedures to ensure safe and sanitary food service operations.
Cashier
Mariano's
Chicago, IL
12.2017 - 02.2018
- Processed high-volume transactions accurately using POS systems
- Assisted customers with inquiries and issue resolution
- Maintained accurate cash handling procedures and balanced registers
- Trained new team members on register operations and service expectations
Education
Bachelor of Arts - Social Psychology
City Colleges of Chicago-Harry S Truman College
Chicago, IL12-2028
High School Diploma -
Amundsen High School
Chicago, IL06.2018
Skills
- Customer Support & Client Communication
- Conflict Resolution & De-escalation
- Team Leadership & Staff Training
- High-Volume Operations Management
- Cash Handling & POS Systems
- Time Management & Reliability
- Problem-Solving & Critical Thinking
Certification
- Illinois Food Handler Certification
- Shaken Baby Syndrome Prevention Training
- Trauma-Informed Practices for Child Care Providers
- SIDS (Sudden Infant Death Syndrome) Prevention Training
- Child Development & Health and Safety Basics
- Lead in Water Safety Training
Timeline
Cook / Floater Teacher
The Gardner School
06.2024 - 07.2025
Shift Leader
Tropical Smoothie Café
08.2023 - 06.2024
Beauty Advisor / Task Associate
Ulta Beauty
12.2022 - 09.2023
Private Nanny
Sittercity
08.2021 - 07.2025
Assistant Manager
Davis Theater
05.2019 - 07.2021
Concessionaire/Usher
Davis Theater
05.2019 - 09.2020
Cashier
Mariano's
12.2017 - 02.2018
Bachelor of Arts - Social Psychology
City Colleges of Chicago-Harry S Truman College
High School Diploma -
Amundsen High School