Lily Cruse
Gastonia,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills.Proven ability to enhance guest experiences through effective relationship management and efficient cash handling. Recognized for multitasking in high-pressure environments while maintaining a professional appearance and fostering team collaboration.
Overview
2
2
years of professional experience
Work History
Server/Host
Hickory Tavern
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Under Armour
05.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Host
East Coast Wings + Grill
01.2023 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Penn Foster Career School
Online06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Team collaboration
- Relationship management
- Guest relations management
- Time management
- Conflict resolution
Timeline
Server/Host
Hickory Tavern
10.2024 - Current
Sales Associate
Under Armour
05.2023 - 02.2024
Host
East Coast Wings + Grill
01.2023 - 06.2023
High School Diploma -
Penn Foster Career School
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